Tier 1 It Service Desk Analyst - Hybrid - 8am To 5pm

On-Site Tuesday, Wednesday and Thursday in Rock Hill, SC

Monday and Friday are remote days

Shift is 8am to 5pm

Duties and Responsibilities in order of priority:

• Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.
• Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues.
• Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.)
• Escalates/Coordinates with 2nd level support to resolve problems when necessary.
• Assists peers with troubleshooting, SD processes and procedures.
• Maintains ticket queues by actively communicating with customers and peers.
• Must be able to act with a sense of urgency and commitment to resolve issues under pressure

Education and Certification's etc.

Associates degree in Information Technology or equivalent

1-3 years working experience in a Service Desk Role

A+ preferred.

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: View email address on click.appcast.io