Dispatcher

Dispatcher
Coordinate technician dispatch, monitor job progress, and communicate with customers to ensure timely service delivery.

Job #136394

Manufacturing

Raleigh, North Carolina

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Talascend is currently seeking a Dispatcher for a contract opportunity with our client in Raleigh, North Carolina .


Overview


The Dispatcher is responsible for coordinating field operations by scheduling and assigning work to technicians, monitoring job progress, responding to customer requests, and ensuring efficient service delivery. This role serves as the central communication point between customers, field personnel, and internal support teams to ensure work is completed safely, accurately, and on time.


Responsibilities

• Schedule and dispatch technicians to service calls, installations, or work orders.
• Monitor daily workloads and adjust schedules as priorities change.
• Coordinate with field personnel, project managers, and support teams to ensure efficient resource utilization.
• Communicate with customers regarding appointment status, delays, and service updates.
• Track job progress and ensure timely completion of assigned work.
• Escalate urgent issues and coordinate resolutions when service disruptions occur.
• Maintain accurate records, dispatch logs, and work order documentation.
• Review and update service management systems and dispatch tools.
• Assist with quality assurance activities, reporting, and operational data tracking.
• Provide clear shift handoffs and maintain effective communication across the dispatch team.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in dispatching, scheduling, customer service, or operations coordination.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Experience using work order management, scheduling, or dispatch systems.
• Ability to analyze situations, solve problems, and make decisions in a fast-paced environment.
• Strong attention to detail and ability to prioritize competing demands.
• Demonstrated ability to perform the duties of this position through relevant experience, training, or education.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.


Background Check and Drug Screen may be required.