Lesson Advisor

Location: Hybrid, Remote, or On-Site Employment Type: Full-Time Pay: Competitive hourly rate Pay Differential: Additional compensation for bilingual Spanish-speaking candidates Position Summary The Lessons Advisor supports and grows Guitar Center's Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility. Key Responsibilities Handle inbound and outbound calls related to Guitar Center Lessons Advertise and promote Guitar Center Lessons to prospective and existing customers Schedule students with appropriate instructors based on availability, skill level, and goals Research students and instructors to ensure accurate placement and follow-up Manage lesson-related cases, questions, and issue resolution Stay up to date on processes, systems, tools, and Guitar Center brand standards Accurately document customer interactions in internal systems Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction Qualifications Strong communication and customer service skills Ability to manage multiple systems and tasks simultaneously Comfortable with outbound calling and consultative conversations Passion for music, education, or the Guitar Center brand Bilingual Spanish-speaking skills preferred (eligible for pay differential) Opportunities to work hybrid, remote, or on-site, depending on role requirements and business needs For remote roles: ability to work in a quiet, distraction-free environment with reliable internet Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to View email address on click.appcast.io #J-18808-Ljbffr AVDG LLC