Customer Service Representative

Customer Service Representative (CSR) Be the first friendly face customers see. An accident can turn someone's day upside down. The first conversation they have after arriving at our collision center can make all the difference. Kaizen Collision Center is looking for a customer-focused Customer Service Representative (CSR) who enjoys helping people, staying organized, and keeping a fast-paced front office running smoothly. If you're someone who can juggle multiple priorities while delivering exceptional service with a positive attitude, we'd love to meet you. Our Phoenix location serves customers throughout Phoenix, Glendale, Peoria, Paradise Valley, Scottsdale, Tempe, Mesa, and surrounding Valley communities. With steady repair volume and a collaborative team, no two days are ever the same. Deliver Outstanding Customer Service Greet customers with professionalism, warmth, and empathy Answer incoming phone calls and assist with customer inquiries Explain the repair process and help customers understand what to expect Provide timely repair updates and communicate throughout the repair Create a welcoming, stress-free experience from drop-off to delivery Support the Repair Process Check in vehicles and verify customer information Capture vehicle photos and assist with documenting damage Maintain accurate repair files and customer records Assist with insurance paperwork and administrative documentation Help coordinate rental vehicle information when needed Keep the Front Office Running Efficiently Process customer payments and finalize paperwork Update ARMS and other internal management systems Assist with reports, filing, and general office administration Support Accounts Receivable and daily office operations Maintain a clean, organized, and professional reception area What We're Looking For Exceptional customer service and communication skills Strong organizational and time-management abilities Ability to multitask in a fast-paced environment Positive attitude and willingness to work as part of a team Strong attention to detail Comfortable using computers and office software Professional appearance and demeanor Requirements Valid driver's license Authorized to work in the United States Ability to pass a background check Preferred Qualifications Previous customer service experience Automotive, collision repair, dealership, or insurance experience Bilingual (English/Spanish) is a plus Why Kaizen Collision Center? At Kaizen, we know great repairs begin with great people. We invest in our employees by providing ongoing training, opportunities for advancement, and a supportive team environment where your work truly matters. Whether you're experienced in collision repair or bringing strong customer service skills from another industry, you'll have the opportunity to build a long-term career with one of the industry's growing collision repair organizations. What We Offer Competitive pay Consistent workflow in a busy, established shop Career advancement opportunities Paid training and ongoing development Supportive leadership Positive, team-oriented culture Benefits Curative Health Plan $0 Deductible $0 In-Network Copays $0 In-Network Prescriptions Preloaded card for approved out-of-network care Additional Benefits Dental Insurance Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays If you're passionate about helping customers, enjoy staying organized, and want to be part of a team that values professionalism, integrity, and quality, apply today and build your career with Kaizen Collision Center.