Shipping and Receiving Specialist

Job Description

Job Description

SUMMARY

We are seeking highly reliable, detail-oriented Shipping and Receiving Specialist to support all order preparation and materials-handling activities for our plant-based, hand made self and home care products. This role is responsible for picking, packing, receiving, inventory handling, and staging all items that flow through our omnichannel operation.

As a Shipping and Receiving Specialist you will help ensure a seamless customer experience by maintaining speed, accuracy, safety, and product integrity, while also supporting upstream production through efficient and organized receiving of raw materials.

KEY RESPONSIBILITIES

• Order Fulfillment
  • Accurately pick and pack customer, wholesale, and marketplace orders across multiple sales channels.
  • Prioritize orders according to daily productivity targets, cut off times, and carrier pick-ups.
  • Verify order accuracy, product quantities, batch/lot control, and packaging requirements.
  • Maintain consistent brand packaging standards for premium unboxing quality.
• Receiving & Raw Materials Handling
  • Receive inbound shipments of raw materials, packaging, and supplies.
  • Use manual pallet jacks safely and effectively to move pallets into designated storage zones.
  • Verify incoming materials against purchase orders for correct quantities and accuracy.
  • Inspect materials for damage, contamination, or irregularities and escalate issues promptly.
  • Break down pallets and store materials following FIFO and other inventory organization standards.
  • Dispose of and manage shipping waste (pallet wrap, cardboard, dunnage) according to facility recycling and safety protocols.
  • Support cycle counts and inventory audits by maintaining accurate receiving records.
• Quality, Accuracy & Speed
  • Meet or exceed speed control targets (UPH/LPH) while maintaining high accuracy.
  • Perform QC checks before sealing or staging orders.
  • Apply secure packing methods suitable for fragile, hand-crafted products.
  • Report workflow, accuracy, or material issues to leads or supervisors.
• Inventory & Material Handling
  • Replenish picking stations and packing materials as needed.
  • Conduct light cycle counts and report discrepancies or low stock.
  • Maintain clean, organized, FIFO-driven inventory storage.
• Safety & Compliance
  • Operate within all facility safety guidelines, including lifting and pallet-handling best practices.
  • Follow SOPs for safe material handling, packaging, and environmental compliance.
  • Maintain clean and organized fulfillment and receiving areas.
• Cross-Functional Collaboration
  • Work closely with Production and Purchasing teams to ensure raw materials are staged and available.
  • Collaborate with Shipping, Wholesale, and DTC teams to meet daily fulfillment output.
  • Support peak season scalability (Black Friday/Cyber Week, promotional periods).

QUALIFICATIONS

• 1+ year experience in fulfillment, warehouse operations, receiving, or similar roles.
• Ability to operate manual pallet jacks and move palletized goods safely.
• Strong attention to detail and ability to follow SOPs precisely.
• Ability to maintain speed and accuracy in a fast-paced, high-volume environment.
• Ability to lift up to 55 lbs and stand/walk for extended periods.
• Experience receiving raw materials for manufacturing or production (preferred)
• Familiarity with WMS software or mobile scanning systems (preferred)
• Experience in plant-based, clean label, or artisan product environments (preferred)

SUCCESS METRICS

• Order picking/packing accuracy (target 99.5%+)
• Daily/weekly UPH/LPH targets
• Accurate and timely receiving of raw materials
• Minimal receiving discrepancies and zero safety incidents
• Clean, organized fulfillment and receiving spaces

WORK ENVIRONMENT

• Clean, climate-controlled commissary environment with natural materials.
• Fast-paced, collaborative operation with daily KPIs and seasonal volume peaks.
• Extended hours may be required during major seasonal surges.