Retirement Counselor Team Manager - Virtual

About the Role Lead a team of Retirement Counselors responsible for providing retirement account and distribution support as well as supporting overall financial education counseling. Responsibilities Oversee and develop a team of Retirement Counselors. Create supervisory procedures for retirement and distribution team and ensure regulatory policy adherence. Oversee client interactions to ensure compliance. Serve as escalation point and liaison between the sub‑advisor, clearing agent, corporate clients, and members. Develop and implement comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction. Maintain and review a comprehensive measurement of Retirement Counselor performance goals. Manage and continuously improve client service delivery and processes. Service participants by taking inbound and making outbound calls as needed for escalations and other situations. Requirements Experience in financial services/retirement plan benefits arena (7 years). Series7 and 66 securities licenses. Series9/10 or 24 must be acquired within 6 months. Advanced knowledge of mutual funds, ETFs and employer‑sponsored retirement plans. Proficiency in managing/coaching others (3 years) in a call‑center environment. Intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management. Experience with creating and maintaining audit and compliance procedures (2 years). Intermediate knowledge of managed & self‑directed accounts, and the delivery model and the market that it's delivered into. Ability to speak Spanish is highly recommended. Salary and Benefits Minimum$70,000USD – Maximum$90,000USD. Competitive total rewards package, continuing education & training, and potential for growth within a global organization. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. Alight provides reasonable accommodations to disabled persons, veterans and other covered veterans. #J-18808-Ljbffr