Licensed Client Service Manager

Serving as the primary point of contact for brokers and employer groups, the full-time Licensed Client Service Manager will ensure accurate, timely, and high-quality support across all service and administrative needs while working remotely. Key responsibilities: Manage inquiries and resolve service issues related to claims, enrollment, billing, and pharmacy while overseeing service workflows and monitoring open cases Collaborate on plan renewals and client needs assessment, ensuring successful documentation and issue resolution Educate new clients and brokers on products and processes, coordinating onboarding and conducting enrollment meetings as necessary Required qualifications: 2-4 years of experience in health insurance, employee benefits, or related customer-focused roles Experience working with brokers or employer groups Strong understanding of medical insurance products and contracts Proficiency with CRM systems, enrollment platforms, Microsoft Office, and Adobe Ability to manage multiple priorities in a fast-paced environment