Freight Brokerage Account Manager

Job Title Freight Brokerage Account Manager Department Operations Support Location Phoenix, AZ – open to remote Job Status Exempt Reports To Logistics Manager Company Overview CrossCountry Freight Solutions (CCFS) provides direct freight service throughout the Western and Central United States, leveraging modern technology for quality service and on-time delivery. We aim to achieve universal prosperity with our customers, employees, and communities. Job Summary The Freight Brokerage Account Manager manages and grows a portfolio of customer accounts while executing day-to-day freight brokerage operations. The role encompasses the full customer lifecycle: prospecting, onboarding, pricing, carrier procurement, and load execution. Responsibilities Prospect and onboard new customers via calls, email, and networking. Identify opportunities to expand wallet share within existing accounts. Provide competitive pricing and solutions aligned with customer needs. Source and secure reliable carrier capacity for customer freight. Negotiate rates with carriers to maximize margin while ensuring service quality. Build and maintain a network of trusted carrier partners. Develop and manage relationships with new and existing customer and shipper accounts. Track and trace loads, proactively communicating updates to customers. Manage shipments from tender through delivery, ensuring on-time performance. Resolve service issues quickly and professionally. Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS). Manage load-level profitability and meet margin expectations. Stay informed about market conditions and adjust pricing strategies accordingly. Ensure accurate documentation, billing, and compliance with company processes. Perform other duties as assigned. Qualifications Bachelor’s degree in Business Administration, Logistics, or a related field (preferred). Prior experience with industry load board platforms (e.g., DAT, Truck Stop) (preferred). Well-developed interpersonal, organizational, and communication skills. Ability to work effectively with diverse personalities. Excellent analytical and decision‑making skills. Extensive knowledge of industry principles, procedures, and best practices. Benefits Medical, Vision, Dental, Supplemental, and Life Insurance. Paid Time Off, paid holidays, and paid community volunteer time. 401(k) retirement plan. #J-18808-Ljbffr North American Logistics, Inc DBA CCFS Logistics