Director of Field Operations

Job Description

Job Description

Description:

About Vero Maintenance  

Vero Maintenance is purpose-built for the HOA and community association industry — delivering responsive, professional maintenance services that protect property values and support the communities we serve. We combine operational discipline, deep industry knowledge, and a genuine commitment to service excellence. We’re growing, and we want the right leader to grow with us. 

Why Join Vero Maintenance  

At Vero Maintenance, you’re not just fixing problems—you’re helping communities run smoothly. We value craftsmanship, accountability, and pride in work, and we’re building a team of professionals who want steady work, respect, and room to grow. 

Position Overview

Vero Maintenance is seeking a Director of Maintenance to lead and grow our DMV operations. Reporting directly to the Owner, this executive leadership role carries full operational and financial responsibility for the business, including P&L ownership, strategic execution, and team leadership. You'll have the autonomy to shape the operation, drive growth, and build a high-performing organization. Our vision is to become the leading HOA maintenance provider in the region, and this role will be instrumental in making that vision a reality. Compensation is directly tied to the success and growth of the business you lead. 

What You’ll Own  

• Full P&L for Vero Maintenance’s DMV portfolio — revenue, costs, and profitability 
• Day-to-day operations: service quality, response times, scheduling, and dispatch 
• Executive client relationships with HOA management companies and community boards 
• Vendor and subcontractor network: qualification, performance, and relationship management 
• Team leadership: recruiting, developing, and retaining field supervisors and operations staff 
• Financial reporting to ownership; budget development and management 
• Contract negotiations, renewals, and scope-of-service conversations with clients 
• Technology and BI platforms that drive field efficiency and operational visibility 
• Compliance with safety regulations, licensing, and HOA industry best practices 
• Business development: identifying and pursuing new client and revenue opportunities 

What We’re Looking For  

• 10+ years as a GM, Director, or owner in maintenance, property services, or an adjacent field 
• 5+ years with full P&L responsibility in a senior leadership role 
• Demonstrated HOA or community association client management experience 
• Strong financial acumen; comfortable developing and owning budgets 
• A builder — someone energized by growing a business, not just managing a steady state 
• Comfort operating as an Integrator alongside a Visionary owner (EOS experience a plus) 
• ServiceTitan expert-level proficiency a PLUS — this is our core field operations platform 
• QuickBooks Online (QBO) proficiency required for financial oversight and reporting 
• Microsoft 365 suite proficiency (Word, Excel, Outlook, Teams) 
• Existing DMV-market relationships in HOA management a strong plus 
• CAI membership or CMCA/AMS/PCAM designation preferred (or willingness to pursue) 

What Success Looks Like  

• First 90 days: You know the clients, the team, and the vendors. You’ve identified two or three near-term wins and started executing. 
• Year one: Key accounts retained, client satisfaction up, revenue and profitability targets met, team operating cohesively. 
• Year two and beyond:  Vero is the go-to HOA maintenance partner in the DMV. Profits are growing toward $3M. Your bonus reflects it!

What We Offer  

• Salary: $90,000-$100,000
• Competitive pay with 5% of company profits 
• 10 days PTO; most major holidays observed 
• Comprehensive Health, Dental, Vision insurance (75% of premium Employer-paid Health Insurance)
• 100% Employer-paid Life and AD&D Insurance
• 401k Plan with 4% company match and immediate vesting

Vero Maintenance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.