Assistant Director of Operations

Museum of the Bible offers a competitive salary and benefits package, including: Paid time off Six paid holidays Four floating holidays of employee’s choice 401(k) plan that is 100% vested after 1,000 hours of service Health, dental, and vision insurance STD, LTD, and life insurance that is paid by Museum of the Bible Our driving mission is to invite all people to engage with the Bible through our collections, exhibits, and research and educational initiatives, as well as media, publications, and performances in our World Stage Theater. In 2017, Museum of the Bible opened its 430,000-square-foot non-profit museum in the heart of our nation’s capital. In addition, our traveling exhibits have appeared nationwide and around the globe. Furthermore, we support education at all levels through children’s programs, high school and college curricula, and adult education, as well as scholarship and academic research (including field archaeology) through our Scholars Initiative. Our Culture Museum of the Bible offers a highly challenging and profoundly meaningful work environment where every team member is unified around our unique and global mission. Our museum bridges the ancient and the modern—from a Babylonian brick dating to around 580 BC to the latest technology in our immersive surround-sound theater. Our team also spans a wide range of careers, from those with decades of extensive professional experience to new graduates and interns. With new leadership in place, it’s an exciting time to work at the museum as we plan for the future. As the museum grows, we provide employees the opportunity to develop their expertise and careers, along with friendships and fun. We all hope to move our lives from success to significance—and we do that daily at Museum of the Bible. Our Work We offer a wide variety of career opportunities, ranging from highly specialized curators and scholars to cutting-edge technology and media experts. You may work with global dignitaries and VIPs in Hospitality, or with curious children in Education. Or take your career in all these directions over time. The museum is located in Southwest DC, on the Federal Center SW Metro stop. Our official headquarters is in Oklahoma City, Oklahoma (on the Hobby Lobby campus). Most of our positions are in these two locations, but some may be remote. Museum of the Bible supports the professional development of college and university students by playing an integral role in experiential learning. We offer internships to students from various academic backgrounds, giving them the opportunity to gain hands‑on experience. Position: Assistant Director of Operations Location: Washington, DC Job Id: 537 # of Openings: 1 Date: 9/18/2026 Job Title: Assistant Director of Operations Division: Operations Location: Washington, DC FLSA: Exempt Schedule : Full-Time, to include evenings and weekends* Travel: N/A Salary: $80,000 to $90,000 Depending on Experience* Salary is adjusted to local market rates.* POSITION SUMMARY The Assistant Director of Operations supports the Director of Operations in leading all the Operations Division strategy, ensuring operational excellence, exceptional guest experience, and achievement of financial objectives. This position assists the Director of Operations oversee the day-to-day performance of Food and Beverage, Housekeeping, Facilities and Security while acting as the Senior Operations Division leader in the absence of the Director of Operations. The Assistant Director of Operations is responsible for enhancing and sustaining a culture of service excellence, supporting all departments within the museum as the foundation of the Operations Division, maintaining the highest standards of building condition, hygiene and quality, while ensuring departmental goals align with the overall business objectives of the museum. DUTIES & RESPONSIBILITIES Leadership & Team Development Lead, coach, and support Department Heads across the Division to ensure seamless operations and outstanding service delivery. Foster a collaborative, inclusive, and high-performance culture that promotes employee engagement and professional growth. Oversee onboarding / orientation, training & performance management across the vendor partners. Recognize team achievements while promoting accountability and continuous improvement. Guest Experience & Service Excellence Serve as a highly visible leader and role model for personalized luxury hospitality. Build meaningful relationships with guests and employees to strengthen loyalty and engagement. Resolve guest concerns and special requests with professionalism, empathy, and sound judgment. Lead service recovery efforts within Food & Beverage, Facilities, Security and Housekeeping and empower teams to consistently exceed guest expectations. Champion guest recognition programs and personalized service initiatives throughout the museum. Ensure every guest interaction reflects the highest standards of hospitality and care. Operations Management Assume full operational oversight as the designated Weekend Leader on Duty, managing all cross-functional property needs and ensuring operational excellence. With Director of Operations, lead the performance of Food and Beverage, Housekeeping, Facilities, Security and related operations. Maintain strong partnerships with Housekeeping and Engineering teams to ensure exceptional building quality, hygiene and preventative maintenance standards. Conduct regular inspections of public areas, and operational spaces to ensure compliance with brand standards. Support implementation of space quality enhancement programs and operational improvement initiatives. Ensure teams have the tools, resources, and support needed to deliver exceptional results. Act as the Senior Operations Division leader in the absence of the Director of Operations. Financial & Business Performance Support the Director of Operations in budgeting, forecasting, and strategic planning activities. Monitor and manage labor costs, operating expenses, productivity and departmental financial performance. Collaborate with Revenue Management teams, Guest Relations, Development, Marketing, Event and Sales teams to maximize occupancy and overall museum revenue. Participate in long-range capital planning and hotel improvement projects. Operational Excellence & Safety Monitor daily operations to ensure service standards, productivity targets, and guest expectations are consistently achieved. Provide operational leadership during high-demand periods and support cross-functional museum operations as needed. Respond effectively to emergencies, incidents, and guest‑related concerns. Ensure compliance with company policies, operating procedures, safety standards, and service culture expectations. Act as the senior Operations Division leader in the absence of the Director of Operations. Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible. As required, inclusion in official or incidental photographs and videos for MOTB and/or guests. Other Duties as Assigned. QUALIFICATIONS & REQUIREMENTS Knowledge: Microsoft office Suite – Excel, Word, Outlook required Shipping experience preferred High School Diploma Preferred* Proven leadership experience in operations within a luxury environment. Strong background in guest-facing roles. Skills: Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail. Financial acumen with experience managing budgets, labor costs, and operational performance. Abilities: Ability to stoop, stand, climb, and occasionally lift a minimum of 20 lbs. as required. Must be able to adapt and pivot to different duties, work schedules, or events as assigned, in accordance with operational needs and applicable wage and hour requirements. #J-18808-Ljbffr