Director, Technical Writing

Role Description

As the Director of Technical Writing, you will help redefine how technical documentation is created, delivered, and experienced across GitLab. This role reports to the Chief Design Officer and leads a team through a period of meaningful change, with a strong focus on AI, process redesign, and tighter partnership with Engineering, Product Management, and UX. You will challenge long-standing assumptions, help engineering teams take greater ownership of source documentation, and explore how documentation can become more useful inside the product experience, including through GitLab Duo.

In your first year, you will:

• Assess the current team structure.
• Strengthen skills and capabilities for the next phase of the function.
• Improve collaboration across partner groups.
• Raise satisfaction with the docs site.

This is a strong fit for a leader who can bring creative, practical thinking to a mature function and turn documentation into a more integrated, actionable part of the GitLab platform.

Qualifications

• Experience leading technical writing or documentation teams through organizational, process, or operating model change.
• Fluency with AI in both strategic and practical contexts.
• Ability to build strong partnerships with Engineering, Product Management, UX, and other functions.
• Judgment to balance innovation with practicality.
• Creative problem-solving skills.
• Experience developing leaders and teams.
• Strength in asynchronous collaboration and communication across distributed teams.
• Technical credibility in documentation, developer workflows, and docs-as-code environments.
• Content strategy expertise to shape documentation priorities.

Requirements

• Drive the team’s AI readiness by identifying where AI can improve workflows.
• Partner with Engineering to shift documentation earlier in the development process.
• Collaborate with Product Management and UX to identify ways technical documentation can surface more directly in the product experience.
• Shape the team structure and operating model to support current priorities.
• Develop the team’s skills and expectations for a new phase of technical writing.
• Improve the end-user experience of the docs site.
• Own strategic decisions for the function and bring forward multiple practical options.

Benefits

• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.