Receptionist

South University Switchboard Operator

South University provides a warm, supportive learning environment that will encourage you to join a community of faculty, staff and students eager to play a role in helping you achieve your professional goals, on campus and online.

The South University 125-year storypast, present, and futureis a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University. Whether you have been part of the University family for many years, have recently come our way, or are thinking about joining us, you will find South University to be a place you can call home.

What's next for you is the first priority for us!

South University, the right direction for a brighter future.

Benefits:

*Medical

*Dental

*Vision

FSA/HSA

Tuition Assistant Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Paid Time Off

12 Paid Holidays

* includes domestic partner coverage

Summary:

The successful candidate will be responsible for answering all switchboard phone calls, greeting and directing visitors in a friendly, customer-focused manner, and providing administrative support for enrollment processes. The incumbent must ensure that the South University philosophy is considered in the performance of all duties and responsibilities. This philosophy includes providing quality services to clients; developing, growing, involving, and recognizing employees; applying sound economic principles; and maintaining an environment conducive to innovation, positive thinking, and expansion.

Key Job Elements:

• Responsible for answering incoming calls. Route calls promptly and correctly to the appropriate staff member or voicemail, and take messages when necessary, politely and correctly.
• Greet visitors in a friendly, welcoming, and professional manner. Ensure campus visitors sign in, receive parking authorization, name tags, and receive an escort to the individual assisting them.
• Support the enrollment processes with tasks such as ordering and student transcripts, verifying transcripts are received and processed, and conducting student verifications
• Assist as necessary with the planning and execution of special admission events.
• Maintain appointment calendar for admissions, financial aid, and academic counseling; assist with confirming appointments and rescheduling as needed.
• Inventory and maintain marketing materials and promotional items
• Assist with data entry, scanning documents, e-mailing processing requests and follow-up, copying, printing, and special projects as needed.
• Assist with the execution of direct mail and bulk mail projects.
• Perform any other duties as needed.

Position Requirements:

• Bachelor's degree preferred; High school diploma or GED required.
• Experience with a multiple-line busy switchboard.
• Strong communication skills.
• Strong customer service and organizational skills.
• Basic computer literacy and the ability to type a minimum of 30 words per minute.
• Professional telephone manner.
• Ability to interact effectively as a member of a team and work collaboratively with other departments.
• Ability to listen to customers (e.g., students, staff, etc.) and to understand and respond positively to their requests.
• Ability to manage multiple tasks and work under pressure.
• Must be flexible and willing to assist with various clerical functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.