Payroll Associate - Home Care Experience a PLUS! (Bilingual: Chinese)

Payroll Associate

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area, upstate New York and Westchester. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

The Payroll Associate is responsible for the accurate processing of caregiver timesheets, which include processing timesheets, reaching out to caregivers for missing timesheets and answering payroll related questions. He/She provides continuous training and education to caregivers on IVR, EVV and ESS software. In order to help eliminate manual timesheets and enhance the electronic timesheets system. Provide continued support to the Payroll team.

Job Responsibilities:

• Reach out to caregivers for missing timesheets and advise them on the correct submission process
• Educate our caregivers on electronic timesheet submission
• Successfully utilize our paperless timesheet software
• Educate caregivers on electronic EVV verification
• Oversee and educate caregivers on EVV & ESS setup
• Audit all mail, faxed and emailed timesheets received
• Audit, approve & enter timesheets on a weekly basis to maintain and minimize payroll delays & discrepancies
• Maintain visit compliance for all confirmed visits
• Communicate with caregivers regarding incomplete or inaccurate documentation and timesheets
• Collaborate with internal departments
• Reporting: Pre-billing, missed visits etc.
• Provided detailed information on wage parity benefits
• Answer and assist phone calls
• Support payroll team

Job Requirements:

• Fluency in Chinese is required
• Experience using either Viventium or HHA Exchange is a plus
• High School diploma/GED equivalent
• Knowledge of financial/payroll related software, and industry
• Analytical thinker
• Confident with numbers
• Strong organizational and communication skills

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.