Sr Sales Training Manager - East Coast Remote

Work Schedule Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location: East Coast Remote

How will you make an impact?

The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the design, development, delivery, and maintenance of training programs that support the PSG Commercial Sales Teams.

Responsibilities to include but not restricted to:

• Globally support design, execution, and management of the PSG Commercial New Hire Sales training program as part of an “end to end” blended development curriculum.
• Instructional design and delivery of synchronous and a-synchronous training courses inclusive of online, virtual instructor led and/or instructor led courses and programs
• Continually reviewing processes, identifying, and implementing actions to improve overall training productivity.

The role will require some field travel (globally) up to 15% to deliver training to the PSG commercial sales team in all Business Units (BU).

What will you do?

Course Design, Development and Delivery :

• Responsible for the design, execution, and management of the new hire training courses as part of an “end to end” development curriculum. Inclusive of online prework design, presentation/ppt design, and planning, execution, maintenance, and coordination of virtual instructor led and/or instructor led programs.
• Conceptualizes and leverages a blended learning approach (e-learning, classroom facilitation, field training etc.) to maximize learning effectiveness. Incorporates deliberate practice/application, a best practice approach and reinforcement into the curriculum to ensure learning is impactful and effective.
• Designs and implements training program assessments and tools to measure competency and performance (e.g., on-line assessments, certification etc.)
• Work closely with SMEs (sales, marketing, and subject matter experts) to assess field training needs and to design training programs and curriculum.
• Measure the effectiveness of all training programs through participant evaluations and management feedback to ensure the highest quality and effectiveness of the training programs.
• Demonstrate a solid knowledge of instructional design and adult learning principles.

Evaluation and Maintenance of Training Programs

• Report on the effectiveness of training programs and implement changes as required.
• Under the direction or guidance of the Head of Training, evaluate programs and make decisions regarding development and implementation of specific curricula.
• Support the application and management of applicable training platforms (e.g. Brainshark, Survey Monkey)
• Maintain applicable training records and ensure all records are current and maintained accurately.
• Partner and work collaboratively with HR, Marketing, and Regulatory to ensure training materials and practices adhere to corporate guidelines and policies.

Strong Skills with Tools and Learning Resources

• Leverages tools and technology to design, deploy and determine the effectiveness of training programs.
• High level of proficiency with Microsoft Office (ppt, word, excel, Outlook and Teams). Working knowledge or experience with LMS systems and reinforcement platforms (e.g. Brainshark, Seismic )
• Strong graphic design and PowerPoint skills

Collaboration and Communication

Works cross-functionally and in close partnership within the Sales Training Team and across PSG ( sales/sales leadership, marketing, sales operations etc.) to design, deliver, review, refresh and seamlessly incorporate key training initiatives into the overarching training curriculum(s).

Project Management and Business Processes :

Implements strong project management skills ensuring that the entire design and delivery process from defining business outcomes/learning objectives to deployment is monitored, completed, and evaluated according to the goals of the training initiative, desired business outcomes and identified learning objectives.

Additional Knowledge, Skills, and Abilities

• Develop expertise in using existing and learning of new technology solutions to drive PSG Business strategy.

How will you get here?

Education

• BA or BS and a minimum of 8 years related experience and/or sales training experience

Qualifications and Experience

Must be a leader and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• 8+ years’ experience in diagnostic, healthcare and/or medical device sales training and curriculum design.
• Prior sales experience required
• Strong knowledge and experience with instructional design and application of adult learning principles, blended learning approaches and evaluation methods.
• Strong track record of achievement in the following areas: market/industry knowledge, clinical expertise, selling skills, sales results, and teamwork.
• Demonstrated success in working within a team setting and leading the development and completion of programs that align to business initiatives.
• Excels at building rapport and working cross-functionally, multi-tasking, organization, and time management.

Knowledge, Skills, and Abilities Required

• Excellent written/verbal communication skills, organizational skills, project management skills and exceptional attention to detail.
• Demonstrated ability to clearly articulate highly technical information to a diverse audience across a multi-level organization.
• Experience with Learning Management Systems (i.e., Brainshark, Proprofs, Docebo etc.)
• Experience with Sales Enablement Platforms (i.e., Seismic, Allego etc.)
• Experience using Customer Management Relationship (CRM) (Salesforce preferred) and reporting tools.
• Strong experience in graphics design and exceptional PowerPoint skills.
• Strong experience using MS Office (i.e., SharePoint, Excel, Word, OneNote).

Compensation and Benefits

The salary range estimated for this position based in Pennsylvania is $119,400.00–$179,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

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