Associate Manager

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Store Name: Woodbury Commons Responsibilities The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, and drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers. Key Responsibilities Attract, hire, develop, inspire, and retain top talent Support an environment, which encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and inspiring a "one team" mentality Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent Identify high performing store associates and assist in their growth Develop and maximize the success of store associates to achieve sales potential and customer experience Attract and hire store associates, up to and including Sales Leaders Analyze the business and execute/communicate clear action plans that optimize results Manage all aspects of daily store operations Ensure all store associates have clarity on goals and action plans Provide feedback to help support the creation of clear action plans that optimize results Manage and delegate workload and ensure execution of plans and strategies across the store Maintain adherence to Company Policies and ensure the safety of store associates and customers Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store Optimize sales/operations opportunity by leading the associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time Support and develop a store environment focused on consistently delivering a great in‑store customer experience Resolve customer complaints to a positive outcome. Determine source of issues and take initiative to identify and resolve Lead consistent focus on delivering a great customer experience Create a culture of proactive customer engagement to exceed our customer’s expectations Drive loyalty and credit card acquisition through an engaged store team Create positive in‑store experience through visual standards Other essential functions may occur as directed by your supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 3–5 of relevant job experience Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non‑business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Proven ability to drive sales results Strong supervisory, communication and customer service skills Minimum of two years relevant experience Prior sales management experience Benefits And Compensation Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads Part‑time associates: individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more Part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide Pay Range $21.20 - $31.25 per hour Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position. PHOENIX is an equal‑opportunity employer and does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call View phone number on click.appcast.io and say "Associate Relations" or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. If you would like to know more about the California Consumer Privacy Act click here. #J-18808-Ljbffr