Account Manager

What We Do HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward‑thinking, entrepreneurial spirit has given us our strong reputation. As a third‑party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission. Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well‑being, we ensure they are equipped to provide exceptional service. What You’ll Do The Account Manager (AM) is responsible for coordinating and managing the plan implementation for new clients, as well as managing the overall servicing of account issues for existing clients. For new clients, the AM will coordinate the plan implementation by producing educational materials, conducting benefit meetings, designing, and communicating plan design. As the primary contact for the group representatives and brokers, the AM collaborates closely with internal staff to communicate service issues; coordinate plan building design; resolve claim payment issues; provide general account service; and provide support to Sales Manager/Director. The AM position requires significant travel as he/she conducts service meetings with each client. In This Role, You’ll Also Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers. Conduct benefit meetings, producing educational materials, resolving claims/service issues. Communicate with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client. Develop all employee/employer materials. Prepare reports requested by employers/brokers. Assist clients/brokers with analysis of reports. Notify and assist clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc. What You Bring Bachelor’s Degree or equivalent experience. Three to five years’ experience in client services, preferably in the healthcare industry. Effective communicator across all levels. Proven ability to prioritize, multitask, and meet deadlines. Detail‑oriented, analytical, and proactive with follow‑through. Able to work independently and collaboratively. Understands system interactions and maintains confidentiality. Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Why choose us? We’re a people‑first company and value giving back to our community. Ask us about our volunteer opportunities. Our space is a reflection of who we are—innovative, open and collaborative. We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks. Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms. Our Benefits Package We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including: Medical, Dental and Vision and Prescription Drug Coverage Fitness Reimbursement Benefit Employee Assistance Program Flexible Spending Account & Health Savings Account 401(k) and Quarterly Bonuses Generous Paid‑Time Off & Volunteering Opportunities Educational Assistance & Professional Development Opportunities So, think you want to join the HPI team? We hope to hear from you! You can read more about us at hpitpa.com/about-us/careers/ EEO/AA/M/F/Vet/Disability Employer #J-18808-Ljbffr