Service Manager

The Service Manager will manage the servicing of company and customer equipment in a timely and effective manner. Job Description Summary Service Manager Duties & Responsibilities Manages the repair and maintenance of company owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down) Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability Orders parts and maintains adequate supplies Provides training and assistance to staff mechanics Works with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory Evaluates all equipment after repairs, maintenance or safety checks Documents equipment status before and after rental Handles customer complaints regarding equipment condition or operation Promotes safety awareness Performs quality control checks Updates, maintains and organizes equipment service records Creates, updates, closes, and bills work orders Files warranty claims in a timely fashion Commissions new equipment Orders parts, returns parts, and performs parts inventory Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge) Reporting to include: Equipment due for service, fleet status reporting, equipment service record reporting, open work order report, warranty claim summary report, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs. worked hour report Performs other duties assigned by the manager Qualifications Valid driver’s license Extensive experience with repair and maintenance of self-propelled platforms and lifts Knowledge of work planning, scheduling, and other supervisory activities Strong understanding of equipment capabilities and safety requirements Clear perspective of maintenance and repair issues in the industry Planning and management experience Computer literacy Reporting experience Inventory management experience Physical Demands The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required. Reasonable accommodations may be made to comply with applicable laws. Compensation Base Pay Range: $71,269.00 - $84,632.65. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Benefits Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards Paid Time Off 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Equal Opportunity Employer Sunbelt Rentals is an Equal Opportunity Employer—Minority/Female/Disabled/Veteran and any other protected class. Additional Information Sunbelt supports service members. Veterans are encouraged to apply. #J-18808-Ljbffr