Service Manager

Job Description

Job Description

About RCI Doors

RCI Doors installs, services, and repairs commercial and industrial doors and dock equipment across North Carolina. We're a growing company built on craftsmanship, reliability, and a team-first culture — and we're looking for a Service Manager who shares those values.

The Opportunity

As we grow, we need a strong operational leader to sit between our field technicians and our sales and customer relationships. This role is responsible for keeping the service department running smoothly — coordinating jobs, supporting the team, and making sure customers are taken care of from first call to final invoice.

This is a hands-on leadership role. You'll work closely with our technicians, our sales team, and ownership to drive quality, efficiency, and growth. If you're someone who leads by example, treats your team like family, and knows how to get things done — we want to talk.

What You'll Do

• Oversee daily service department operations, including scheduling, dispatching, and job coordination
• Support the sales team in quoting, planning, and executing service and installation work
• Order materials and manage parts inventory to keep jobs on track
• Mentor and support field technicians, fostering a culture of accountability, safety, and quality
• Serve as an escalation point for customer issues — resolving problems quickly and professionally
• Track job progress, identify bottlenecks, and drive continuous improvement
• Collaborate with ownership on department performance, reporting, and growth initiatives
• Help recruit, onboard, and develop team members as the company scales

What We're Looking For

• 10+ years of experience in service, construction, trades, or a related industry
• A natural leader — someone people want to follow, not just someone with a title
• Strong communicator who can work across technicians, customers, and ownership with equal ease
• Highly organized, with the ability to juggle multiple jobs and priorities without dropping the ball
• Quick learner who can ramp up fast and adapt as the business evolves
• Comfortable with materials ordering, job coordination, and service execution
• A family-first leadership philosophy — you treat your team with respect and lead with integrity

Nice to have (but not required):

• P&L or budget management experience
• Background in the commercial door, dock, or access control industry
• Prior experience in a GM or department head role

What We Offer

• Competitive salary
• Medical, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid holidays and PTO
• A leadership role with real impact and room to grow with the company
• A team that works hard, supports each other, and doesn't take itself too seriously