Customer Support Specialist
$3,861 - $4,839 per monthCalifornia Department of Justice
Job Description And Duties Join the Customer Support Center! Do you want to make a difference in the life of Californians? Are you looking for an exciting and rewarding position that will develop your career in the areas of analytical and technical support services? The Department of Justice (DOJ), Customer Support Center (CSC), is looking for a highly motivated individual with analytical and organizational skills who enjoy working in a team environment. What Will I Be Doing? As a member of the CSC, you will provide customer support and technical assistance via telephone, email, and/or written correspondence to ammunition vendors, firearms dealers, DOJ certified instructors and comparable entities, law enforcement agencies, mental health facilities, and the public regarding reporting requirements, entry requirements and questions that arise relative to new or changing firearms legislation and regulations, web based Bureau of Firearms (BOF) associated applications, and any credit card billing issues. You will find additional information about the job in the Duty Statement . Position Details Job Code #:
JC-534247
Position #(s): 420-507-5157-003 Working Title Customer Support Specialist ClassificationANALYST I
$3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework Hybrid Job Type Permanent, Full Time Work Shift Day Work Week Monday-Friday Department Information This position is located in the Division of Law Enforcement, Bureau of Firearms, Customer Support Center. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at . Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual – CalHR . Benefits of working for the State of California: Work-life balance 11 paid holidays Flexible paid leave options Consistent wage increases Pension retirement Job stability Health/Dental/Vision Insurance Public Service Loan Forgiveness (PSLF) and more! #J-18808-Ljbffr California Department of JusticeVacancy posted 2 days ago
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