Senior Product Manager - Payments

Role Description

Fullbay Payments is a fast-growing, strategically important part of that mission — a payments platform purpose-built for the heavy-duty repair industry that simplifies how shops get paid and how money moves through the ecosystem. The Sr. Product Manager, Payments reports to the Sr. Director of Product and works closely with the VP of Payments on strategy, roadmap prioritization, execution of key initiatives, and refinement of product workflows to improve business outcomes.

This role is well-suited to someone who knows the B2B payments world — AR, AP, payment facilitation, and fintech. Familiarity with adjacent fintech areas such as spend management and embedded payroll is a plus.

You will share ownership of the KPIs that determine how Fullbay Payments grows — including payment volume, activation, and attach rate for new logos, monetization, and adoption of payment methods like Pay by Bank and Instant Payout. You are responsible for product decisions, workflow improvements, and cross-functional coordination required to advance our Payments strategy.

This isn't the role for someone who measures success by features shipped. If your instinct is to close the ticket and move to the next one without asking whether the KPI actually moved — this isn't your shop. But if you're the kind of PM who owns outcomes, not just output, and you're ready to help build something that changes how the heavy-duty repair industry gets paid — we'd like to talk.

Qualifications

• 5 to 7 years of product management experience with meaningful exposure to fintech, B2B payments, or accounts receivable/payable solutions.
• Demonstrated track record of owning and moving payment or fintech KPIs — activation rates, monetization metrics, product adoption — not just shipping features.
• Working knowledge of the payments ecosystem — payment processing, payment facilitation, and B2B transaction workflows.
• Hands-on experience with modern payments platforms, with Stripe preferred; experience with Adyen or similar enterprise-grade processors also valued.
• Experience collaborating with engineering and design teams in an Agile environment.
• Bachelor's degree in a related field or equivalent experience preferred.

Requirements

• Strong analytical skills, with the ability to use data to inform prioritization, set targets, and measure progress against owned KPIs.
• Excellent communication and presentation skills, with comfort engaging senior stakeholders on metric performance and roadmap tradeoffs.
• Familiarity with spend management, embedded payroll, remote deposit capture, or other embedded fintech products as future product surface areas.
• Self-starter with a collaborative approach and eagerness to grow into broader strategic ownership of the Fullbay Payments KPI portfolio.
• Familiarity with Jira and Agile software development practices.
• Comfort operating in fast-paced, evolving environments where KPI targets shift with business priorities.

Benefits

• Opportunity to join a high-performing team.
• Help shape the next phase of growth for the company.

Physical Demands and Work Environment

• Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
• Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
• Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.