Senior Support Lead: Escalations & RCA Champion
HCL Technologies
HCL Technologies Limited in Austin seeks a skilled product support professional to act as escalation point for complex issues, conduct root cause analysis, and collaborate with product management, development, and QA to improve reliability. The role emphasizes knowledge sharing, mentoring, and driving process improvements, with benefits including medical, dental, 401(k), PTO, and holidays; ITIL knowledge preferred but not mandatory. #J-18808-Ljbffr HCL Technologies
Vacancy posted 3 days ago
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