Front Office Assistant

Front Office Assistant

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking an organized and professional Front Office Assistant to support daily office operations, customer engagement, and business development activities. This role is ideal for individuals who enjoy interacting with customers, providing information, maintaining organized records, and supporting a productive workplace.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.
• Answer phone calls and respond to customer inquiries.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and direct them toward appropriate solutions.
• Assist with scheduling, appointments, and customer records.
• Support sales opportunities generated through customer interactions.
• Prepare promotional materials and office resources.
• Maintain an organized and professional front office environment.
• Assist team members with routine administrative tasks.
• Collaborate with team members to support customer service and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Friendly, professional, and customer-focused attitude.
• Strong attention to detail.
• Ability to manage multiple responsibilities efficiently.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or office administration is a plus but not required.

Additional Information

• Competitive salary of $47,000 – $52,000 per year.
• Full-time position with opportunities for professional development.
• Career growth and advancement opportunities.
• Training and development to strengthen marketing and business skills.
• Collaborative and supportive team environment.
• Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
• Exposure to multiple areas of marketing and business operations.
• Opportunity to take on greater responsibilities as you grow within the company