Business Analyst - Salesforce

Act as the bridge between business stakeholders and the Salesforce engineering team. The Business Analyst will lead discovery, requirements elicitation, process analysis, user-story definition, acceptance criteria, UAT coordination, and stakeholder alignment. Strong communication is a non-negotiable requirement. Key Responsibilities Work directly with U.S.-based business stakeholders and product owners to understand business objectives, pain points, and desired outcomes. Lead requirement-gathering workshops, interviews, walkthroughs, and process-discovery sessions. Translate business needs into clear user stories, functional requirements, process flows, acceptance criteria, and business rules. Maintain traceability from business requirements through development, testing, UAT, and release. Partner with Salesforce Architects and Developers to validate feasibility and clarify requirements. Perform current-state/future-state analysis, gap analysis, and process optimization. Facilitate backlog refinement, sprint planning, demos, UAT preparation, and business sign-off activities. Coordinate UAT with business users, manage feedback, and drive issue clarification and resolution. Identify dependencies, assumptions, risks, and decisions requiring stakeholder action. Create and maintain BRD/FRD, user stories, process maps, data requirements, and functional documentation as appropriate. Use Jira, Confluence, or equivalent tools to manage requirements and delivery artifacts. Communicate complex functional topics clearly to both business and technical audiences. Required Skills & Experience Strong Salesforce/CRM functional experience with understanding of Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, or relevant Salesforce capabilities. Excellent requirement elicitation, process mapping, user-story writing, acceptance-criteria definition, and UAT skills. Strong stakeholder management and client-facing communication. Experience working in Agile/Scrum environments. Experience with Jira and Confluence. Investment Banking, Wealth Management, Capital Markets, Banking, or Financial Services experience is preferred for BFSI programs. Salesforce Business Analyst, Administrator, or other relevant certification is a plus. Education Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related discipline is preferred. Equivalent professional experience may be considered. #J-18808-Ljbffr