Service Advisor

Dealership: L0150 Lithia Toyota of Odessa Bilingual PREFERRED! Helping satisfied customers drive away with a smile on their face is what we do – join a team focused on earning customers for life! Responsibilities Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests Verify warranty and service contract coverage Develop estimates Write repair orders Maintain customer records Act as the communicator and liaison between the customer and technician Ensure the customer’s needs are understood by the technician and the recommended service/repairs are understood by the customer Develop estimates by costing materials, supplies, and labor; calculating customer payment, including deductibles Prepare repair orders (RO), obtain approval signatures and enter RO into the service database system Communicate additional repair and service needs to the customer based on vehicle inspection Administer manufacturer warranty for qualifying vehicle repairs Keep customer informed of service specials, completion times, and service expenses Qualifications Prior Service Advisor experience preferred Prior experience as an automotive technician a plus A team player focused on providing exemplary customer service Basic mechanical understanding of an automobile Acceptable driving record and a valid driver’s license in your state of residence Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr