Employment Consultant

Job Summary This position provides a variety of community-based employment services to individuals with disabilities seeking to become employed, advance in their work or re-enter employment. The incumbent must be an initiative-taker with effective communication, time management, and problem-solving skills. The incumbent is expected to manage a personal caseload and also provide support to team members. Primary Duties Develop, implement, and document Individualized Service Plans for individuals seeking employment services as identified in current contracts, including but not limited to career exploration, skills training, pre‑employment training, situational assessments, job development, job coaching, and long‑term supports for both competitive and supported employment. Build and maintain professional and productive relationships with participants, members of participants’ support networks, and funding/referral sources—providing ongoing communication, soliciting input, requesting satisfaction surveys, and providing thoroughly documented reports. Develop relationships with current and potential employers, resulting in knowledge of current employment, assessment, and training opportunities for participants. Request input and feedback from employers. Update participant plans as needed to ensure they reflect current goals, update case files at least monthly, and update electronic databases as changes occur. Maintain participant files according to policies and procedures, ensuring consistency with regulatory requirements and maintaining accurate information in electronic databases. Additional Responsibilities Work in collaboration with Employment Services team members. Implement employment service policies and procedures. Demonstrate creativity and flexibility, balancing the interests of individuals with those of referral sources and employers. Continuously maintain an awareness of local labor market needs. Practice self‑driven learning, seeking new information and resources to support goals of individuals served. Provide Social Security benefits assistance. Serve as an advocate for individuals served at all times. Assist in marketing activities; submit stories for social media and newsletters, create materials, and participate in community activities and/or provider events coordinated by referral agencies. Provide travel training and identify transportation for individuals prior to employment. Perform other responsibilities as assigned. Qualifications Bachelor’s Degree; preferred degree in Special Education, Psychology, related social service, or equivalent work experience. Minimum of two years’ work experience required. Valid driver’s license and/or access to reliable transportation; eligible drivers must have a good motor vehicle record (MVR). Knowledge, Skills, and Abilities Demonstrate effective verbal and written communication skills. Proficiency in Microsoft Office or ability to learn. Ability to learn ServiceSource‑specific programs and software required by contracting agencies. Ability to obtain CESP certification within 24 months of employment. Self‑starter capable of developing service plans for individuals with a variety of disabilities and required accommodations. Ability to work independently and as a member of a team. Availability to work evenings, weekends, and holidays as needed. Physical Demands Typical duties include standing, reaching with hands and arms, talking, and hearing. The employee may occasionally walk, sit, lift, or move products and supplies up to 50 pounds. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus. Work Environment The work environment is typically quiet. Noise levels are usually low. A professional setting is expected. What We Offer – for Benefit Eligible Employees May Include: Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company‑paid Disability, Life, Accidental Death & Dismemberment insurance. 403(b) Retirement plan with company match dollar for dollar up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts for healthcare and dependent care expenses. Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time‑off program that increases based on tenure. Equal Employment Opportunity & Additional Policies ServiceSource is an Equal Employment Opportunity Employer, making employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all positions. PAY TRANSPARENCY POLICY STATEMENT The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to that information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. About ServiceSource ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. Affiliates include Delaware, Florida, North Carolina, Utah, and Virginia. Collectively, we serve more than 35,000 individuals with disabilities annually through innovative employment, training, habilitation, housing, and other support services, fostering collaboration to help individuals succeed and thrive. Strategic partnerships with local businesses, government entities, and nonprofits bridge gaps for individuals with disabilities, creating sustainable opportunities and promoting independence. #J-18808-Ljbffr ServiceSource Inc