Coordinator, UCAP

Position Title: Coordinator, UCAP ‌ Position Type: Regular ‌ About the Role: Directly supervised by a program coordinator of University Connect and Persist (UCAP), this position supports the Coordinated Care student success initiatives of the University. The coordinator will utilize proactive outreach strategies to identify and engage with students in need of support. The coordinator will likewise interact with faculty and staff, primarily in the division of Academic and Student Affairs and the Office of Student Financial Aid and Student Account Services to support retention and persistence efforts. This position will implement University student success programming by: maintaining a student caseload; utilizing campus wide student success platforms; collaborating with campus support services to address critical student needs; promoting and facilitating success networks; assisting with the development and implementation of innovative and proactive outreach strategies; presenting to campus constituents. This position helps support UCAP & Care Closet programs such as Textbook Lending @ Steely, Access Code applications, UCAP & Gown, etc. as well as support FUEL NKU as needed. ‌ Direct Student Service Respond to faculty/staff/administrators referring students who are at-risk for attrition; meet with individual students to provide intensive intervention and assist with establishing goal-oriented strategies; target at-risk students to engage in retention related activities; meet with a caseload of students receiving scholarship/grant awards; review scholarship renewal requirements and make recommendations at year’s end. Monitor student progress toward academic and financial goals; align student academic goals with their financial plan; provide liaison services to connect student with support systems across campus; provide updates on student progress to referring faculty, staff and administrators; review student caseload with program coordinator; monitor progress and provide academic/other intervention for students at risk of losing awards; and other duties as necessary. Program Management Work collaboratively with UCAP team, FUEL NKU program coordinator and Care Closet personnel to help deliver basic needs resources to students; support UCAP and Care Closet programs as appropriate Bachelor’s degree and 4 years of related experience required. Or a master’s degree and 2 years of related experience. Ability to adapt to a changing environment and handle multiple priorities Excellent oral and written communication skills Ability to interact with students, staff and faculty at all levels and work as a team Strong initiative, and student service/ success oriented. Required Documents Resume Cover Letter/Letter of Application References ‌ Posted Salary: Minimum $42,549.00 ‌ Work Environment & Physical Demands: Why Work at Northern Kentucky University At NKU, our work revolves around three things: opening doors, helping people finish what they start, and connecting learning to real life. Those pillars—Access, Completion, and Career & Community Engagement—aren’t just strategic-plan wallpaper. They shape how we hire, how we serve students, and how we show up for the region. If you want your work to matter—NKU is a place where you can see your impact every day. Introduce yourself and we'll get in touch if there's a role that seems like a good match. About NKU Northern Kentucky University is a public, student-centered institution located just minutes from downtown Cincinnati. Our vision is clear: to be nationally recognized as a student-ready, regionally-engaged university that empowers diverse learners for economic and social mobility. We focus on opening doors, supporting students through graduation, and connecting learning to real opportunity in our region. NKU offers the reach of a comprehensive university with the feel of a close, collaborative campus.