Sales Account Manager

Sales Account Manager (SAM)

At Gateway, our success is built on strong partnerships with veterinary clinics and the communities they serve. We believe that exceptional service, trust, and long-term relationships are the foundation of sustainable growth.

We are looking for a motivated and relationship-driven Sales Account Manager (SAM) to join our sales team. Reporting to the Regional Sales Manager, this role plays a critical part in expanding our presence within the veterinary community by developing new business while strengthening relationships with existing customers.

If you are passionate about relationship-based sales, thrive in a fast-paced environment, and enjoy helping customers find solutions that meet their needs, this role offers an exciting opportunity to grow your career while contributing to meaningful work.

What You'll Do

As a Sales Account Manager, you will be responsible for driving revenue growth within your assigned territory through strategic account management, proactive sales activities, and exceptional customer service.

Sales & Business Development

• Meet or exceed company-defined sales activity requirements
• Achieve or surpass revenue and customer retention targets
• Meet or exceed Book of Business growth goals for your territory
• Actively prospect and secure new business opportunities within the territory
• Promote and sell all Gateway services and affiliated offerings
• Utilize Customer Relationship Management (CRM) tools to track customer interactions and manage sales activities
• Conduct regular outbound outreach calls to prospective and existing customers
• Maintain a strong presence in the market through frequent client visits
• Collaborate with sales and operations teams to develop effective sales strategies

Account Management

• Develop and maintain strong, long-term customer relationships through ethical and professional engagement
• Identify accounts where revenue may be declining and implement retention strategies
• Conduct regular strategic account reviews with assigned customers
• Ensure timely resolution and follow-up on account issues, particularly for Key Accounts
• Organize sales activities and use geocoding tools to maximize efficiency in the field

Market Analysis & Reporting

• Develop an annual sales and marketing plan to achieve territory goals
• Monitor and anticipate competitor activity to position Gateway as the preferred partner
• Complete weekly, quarterly, and ad hoc reports on sales activities and performance

Customer Service & Partnership

• Work closely with veterinary clinics to understand their unique operational needs
• Provide tailored solutions that align with clinic requirements and goals
• Respond quickly and professionally to customer inquiries and concerns
• Coordinate with Operations teams to address service issues and ensure customer satisfaction

What You Bring

Education & Experience

• Previous experience working with veterinary clinics or within the veterinary industry
• 3+ years of account management or related in-hospital experience
• Demonstrated understanding of account management principles
• Post-secondary education in business, sales, or marketing strongly preferred
• Proficiency with Microsoft Office Suite and internet-based tools
• Experience working toward Key Performance Indicators (KPIs)
• Valid driver's license, clean driving record, and access to a vehicle

Skills & Strengths

Communication

• Excellent verbal communication and presentation skills
• Comfortable discussing complex topics with veterinary professionals in both one-on-one and group settings
• Strong written communication skills for reports, emails, and documentation
• Active listening skills to understand customer needs and tailor solutions

Motivation & Work Ethic

• Self-starter with strong initiative and drive
• High energy, resilience, and determination to achieve sales objectives
• Strong sense of urgency and accountability
• Positive attitude and commitment to continuous improvement
• Excellent organizational and time management skills

Interpersonal Skills

• Collaborative team player who supports colleagues and partners
• Empathetic, reliable, and professional in customer interactions
• Persuasive with strong judgment and decision-making abilities
• Creative and decisive in problem-solving situations

Working Conditions

• Ability to drive for business travel within the assigned territory
• Ability to sit for extended periods while working on a computer
• Ability to walk for extended periods during client visits
• Regular phone communication with customers and colleagues
• Up to 50% overnight travel may be required
• Occasional exposure to elevated noise or heat levels when visiting care centers
• Ability to lift or move up to 50 lbs when necessary
• Occasional weekend work to meet deadlines or attend industry events

Why Join Gateway

As a Sales Account Manager, you'll have the opportunity to build meaningful partnerships with veterinary clinics while helping grow a business dedicated to serving pet families with compassion and professionalism. You will work within a supportive sales team, contribute to strategic growth initiatives, and play a key role in expanding Gateway's presence in the industry.

If you are a driven sales professional who enjoys building relationships, solving customer challenges, and delivering measurable results, we invite you to apply.

Join Gateway and help strengthen the partnerships that support the veterinary community and the families they care for.