Bilingual Customer Service Representative (Spanish-English)

Job Description

Job Description

Job Summary

Title: Bilingual Customer Service Representative (Spanish-English)

Location: Las Vegas, NV (On-Site)

Pay: Starting at $18.00/hour + Performance Bonuses

Employment Type: Full-Time

Responsibilities:

• Answer incoming customer calls and communications.
• Assist customers with inquiries, account information, and service-related concerns.
• Research customer issues and provide accurate solutions.
• Deliver professional, empathetic, and efficient customer support.
• Maintain product and service knowledge to effectively assist customers.
• Meet quality, performance, and customer satisfaction goals.

Qualifications:

• Fluent in both English and Spanish.
• Minimum 6 months of customer service experience.
• High School Diploma or GED equivalent.
• Basic computer skills and ability to navigate multiple systems.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced customer-focused environment.

What We Offer:

• Competitive starting pay of $18.00 per hour.
• Performance-based bonus opportunities.
• Paid Time Off (PTO).
• Medical, Dental, and Vision insurance options.
• 401(k) retirement plan.
• Tuition reimbursement opportunities.
• Employee Assistance Program (EAP).
• Career development, coaching, and advancement opportunities.
• Inclusive and supportive work environment.