Medical Receptionist / Scheduler

Medical Receptionist / Scheduler

Job Summary: Patient Service Representative has the primary responsibility of managing the providers' appointment schedule and registering patients using the practice management system.

Essential Duties and Responsibilities

• Answer incoming calls as they are presented.
• Greet patients, register, check in, schedule and answer patient questions. Update the patient management system when needed to indicates patient has arrived or is scheduled.
• As a front desk team member, the receptionist/scheduler plays an essential role in helping the practice maintain Patient Centered Medical Home standards.
• Schedule Medical Assistant visits in accordance with SKWC processes.
• Ensure all patients have accepted insurance or are uninsured.
• Confirm and record accurate patient information including insurance, address, apartment number and phone number (s).
• Schedule appropriate patients with Benefits Counselor.
• Assist in the scheduling of appointments with providers at Project HOME Healthcare Services (PHHS) locations and other agencies.
• Perform confirmation calls for patient appointments.
• Prepare daily mailings that are given to the Front Office by the clinical team.
• Maintain patients' and visitors' privacy and confidentiality.? Treat all (staff, patients, and guests) with courtesy and respect.

Other Functions:

• Inform patients about policies and procedures of the Wellness Center.
• Collect all appropriate patient fees as stated in the Sliding Fee Schedule Alert
• Follow all Alert notes
• Support Benefits Counselor with insurance eligibility and sliding fee schedule when requested by Practice Manager
• Assist patients with changing Primary Care Physician when needed.
• Assist in maintaining a calm atmosphere in waiting area
• Support the Front Desk Lead in ensuring that guests arriving at the Wellness Center for non-clinical appointments and meetings sign the visitors' log then contact the appropriate person in the building.? Be attentive to the movement of staff and guests entering and leaving the building.
• Assist Front Desk Lead with Package Delivery process
• Assist Front Desk Lead with scanning when requested
• Be available for cross training when requested and assist with Dental Front Desk tasks
• Allow clinic access to staff, guests, and patients and identified delivery people only. Log and report any unusual activity.
• Perform all other duties as assigned

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.

Minimum Qualifications

• A high school diploma or GED.
• Ability to perform World Class Customer Service
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Excellent telephone manners and ability to deliver World Class Customer Service
• Prior experience using a Practice Management System (eClinical Works or other)
• One-year related work experience, preferably in a medical office setting.
• Strong computer and organizational skills.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently and to collaborate as a member of a team.
• Ability to handle stressful situations while providing exceptional customer service.
• Excellent communication skills including diplomacy and tact with patients.
• Excellent oral and written communication skills.
• Ability to display a non-judgmental attitude.
• Ability to remain solution-focused and respectful in all interactions with staff, co-workers, vendors, and clients.
• Excellent problem-solving and conflict resolution skills.
• Ability to work in an atmosphere where people may be hostile or abusive.
• Knowledge of de-escalation methods or willingness to be trained in these methods.

Preferred Qualifications

• Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful.
• Bilingual (Spanish/English) preferred

Physical requirements:

Sedentary work that primarily involves sitting/ standing.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.