Remote Inside Sales Manager - Luxury Home Brand

W A T E R W O R K S

Designer: Molly Quinn Design
Photographer: Werner Straube

Inspiring Great People and Great Design

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our employees with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, generous time off and 401k retirement savings plan.

The Role

Remote opportunity! You can be located anywhere in the US but must be willing and able to travel and be open to future relocation.

This is a growth role offering the unique opportunity to manage the day-to-day operations of the Waterworks Inside Sales channel by leading a team of tenured remote inside sales consultants who manage client relationships and drive sales in US locations where the company does not have showroom presence. Day to day the Sales Manager influences, leads, develops and coaches the sales team in order to generate sales, and will be accountable for exceeding established revenue generation goals, and ensuring the channel’s book of business is profitable.

In this role, you will develop new business within the market and will be the trusted resource to the client, recommending solutions while providing the highest level of service, integrity and professionalism. Accountable for developing and building strong partnerships with the top clients to increase the amount of business received from them and to provide the excellent experience and service they have come to expect. Manages the day-to-day operations of the channel including but not limited to: scheduling, staffing, inventory, client escalations.

The Sales Manager will be bench for Showroom leadership, working on special projects and providing interim showroom management coverage as needed. Learn Waterworks sales leadership model, products, and clients. Ability to travel up to 50% of the time and relocatable is essential.

Primary Responsibilities:

• Through outside marketing, social media, in-office and virtual client presentations, and other avenues; cultivate and grow relationships with trade clients in the territory covered by the Direct channel
• Works with Manager to manage profit and loss responsibility by setting strategies for the channel to improve overall performance and firmly position Waterworks as the industry leader for bath products in covered territories
• Manage the Direct sales team working on a phone queue
• Coaches Sales Consultants in new business development and manages key accounts and projects as needed
• Investigate and lead the implementation of innovative ways to proactively market Waterworks products
• Managing queue performance and coverage, assisting with reporting on key metrics: Load balancing inbound calls, meeting abandon call targets, reporting on average call time, inbound calls.
• Listening in on queue calls to look for coaching opportunities
• Works with sales leadership to implement any new technologies as necessary (chat, Trade Login, etc)
• Empower associates to resolve client issues and implement solutions
• Effectively and confidently pitch the Waterworks’ line to clients both in person and virtually using technology
• Attend industry events/ popup shops in covered markets to cultivate new business
• Drive sales efforts by role modeling professional phone greeting, qualifying and assisting clients
• Provide hands-on support for sales consultants including answering phones, responding to leads and closing deals; help with CRM and pipeline management
• Provide reporting for Direct sales channel (Weekly, Monthly, Quarterly & Annually)
• Help manage order and/or client conflicts between Direct, Showrooms, Commercial & Boutique Partner to ensure ongoing synergy across the channels
• Provide hands-on support for sales consultants including answering phones, responding to leads and closing deals; help with CRM and pipeline management
• Bench to support other showrooms during transitions providing coverage and support as needed on staffing, scheduling, and other HR related duties
• Lead projects for the Residential Sales Channel to promote growth
• Stay current on product range and competitor’s offerings to represent the brand and product accurately and confidently and help educate other team members
• Act as a role model and promote the Waterworks values with for the team
• Other duties and responsibilities as assigned

Required Skills

About You

Required Experience/Skills:

• Bachelor’s degree or equivalent
• Minimum of 3 years proven work experience in a sales management role in a high-end luxury brand environment
• Previous inside/outside sales experience
• Ability to negotiate and close deals
• Ability to analyze sales data and use to strategic decision
• Self-motivated team leader with excellent coaching and communication skills
• Ability to take charge, drive for results and make sound decisions quickly
• Must inspire trust, integrity and professionalism
• Digitally savvy – willing and able to successfully connect with clients virtually
• Exceptional time management skills with ability to multi-task
• Innovative and strategic thinking
• Proficient in all Microsoft Office applications
• Interior Design/Plumbing/Construction background/exposure a plus
• Periodic travel required; could be up to 50% (pop up shops/client meetings/corporate office)
• Open to future relocation

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Required Experience

Qualifications:
About You

Required Experience/Skills:

• Bachelor’s degree or equivalent
• Minimum of 3 years proven work experience in a sales management role in a high-end luxury brand environment
• Previous inside/outside sales experience
• Ability to negotiate and close deals
• Ability to analyze sales data and use to strategic decision
• Self-motivated team leader with excellent coaching and communication skills
• Ability to take charge, drive for results and make sound decisions quickly
• Must inspire trust, integrity and professionalism
• Digitally savvy – willing and able to successfully connect with clients virtually
• Exceptional time management skills with ability to multi-task
• Innovative and strategic thinking
• Proficient in all Microsoft Office applications
• Interior Design/Plumbing/Construction background/exposure a plus
• Periodic travel required; could be up to 50% (pop up shops/client meetings/corporate office)
• Open to future relocation

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.