AI Operations Specialist

About Bretton AI

Bretton AI is the leading AI agent platform for financial services. Companies like Robinhood, Mercury, and Gusto trust us to automate mission-critical work, starting with anti-money laundering (AML) and counter-terrorist financing investigations.

We've raised over $95M from Greylock, Y Combinator, Thomson Reuters Ventures, and other top-tier investors. We're based in downtown San Francisco and our team comes from world-class organizations like SpaceX, Google, Netflix, Stripe, Plaid, and more.

The Role

We're looking for a detail-oriented, analytically-minded person to join our AI Operations team. You'll be on the front lines of ensuring our AI agents are performant for banks and fintechs fighting financial crime at scale - monitoring quality, testing new features, and working directly with engineering and customers to keep our platform running at its best.

This is a rare opportunity to learn how cutting-edge AI systems work in production while making a real impact on global financial security.

What You'll Do

• Conduct quality reviews of AI agents to ensure they meet the highest standards for compliance teams at banks and fintechs
• Test new features and custom logic before they go live for customers
• Analyze case data to identify patterns, issues, and opportunities for improvement
• Work directly with engineering to understand and measure the impact of system changes
• Learn state-of-the-art AI monitoring techniques including performance drift detection, human scoring pipelines, and dataset preparation
• Support our largest customers by providing operational insights and recommendations
• Partner with product and engineering to translate operational findings into platform improvements

What Success Looks Like

• Month 1: Master our AI platform and learn complex compliance workflows. Shadow experienced team members and begin conducting your first case reviews.
• Month 2: Take ownership of operational support for major customer deployments. Conduct detailed quality assessments and partner with engineering to improve system performance.
• Ongoing: Become the go-to expert for AI operations, conducting critical reviews that directly shape product development and customer success.

What We're Looking For

• 1-3 years of professional experience or equivalent internship experience
• Strong analytical and critical thinking skills with exceptional attention to detail
• Ability to review complex information and identify patterns or issues
• Comfortable learning new technical systems independently
• Strong written and verbal communication skills
• Excited to work in a fast-paced startup environment

Bonus Points

• Exposure to financial services, fintech, or regulated industries
• Experience at a fast-paced startup
• Familiarity with coding/scripting - SQL, dashboards, quick scripts
• Customer-facing experience in any capacity
• Genuine interest in AI/ML systems and how they're deployed in the real world

Compensation & Benefits

• $90k - $105k base salary + equity
• Comprehensive healthcare, 401k matching, commuter benefits
• 15 days PTO + holidays, unlimited sick days
• Flexible leave options
• Working late? We've got you covered with DoorDash and an Uber home