Accounts Receivable Specialist

Job Description

Job Description

We are looking for an experienced Accounts Receivable Collections Specialist to join our team in Ocean County, New Jersey. This role is ideal for a detail-oriented finance specialist who can take ownership of receivables activity, strengthen collection performance, and ensure cash is posted accurately and efficiently. The position will play a key part in supporting cash flow, resolving account issues, and partnering across teams to improve overall revenue cycle operations.

Responsibilities:

•Manage a portfolio of customer accounts by monitoring open balances, following up on overdue invoices, and driving timely payment resolution.

•Apply incoming payments accurately, research exceptions, and reconcile customer accounts to clear discrepancies without delay.

•Lead collection efforts through consistent outreach, negotiation of payment commitments, and follow-through on past-due balances.

•Investigate issues such as deductions, short payments, unapplied cash, chargebacks, refunds, and other account variances, then coordinate resolution with internal and external partners.

•Work closely with customers, Accounting, and Finance teams to address billing concerns, remove payment barriers, and support healthy account relationships.

•Track aging patterns, collection risks, and dispute activity, escalating concerns that may affect cash flow or operational performance.

•Maintain complete records of collection activity, account status updates, supporting documentation, and customer communication history.

•Prepare aging analysis, account summaries, reconciliations, and reporting that supports month-end close, audits, lender requests, and management review.

•Contribute to process enhancement efforts by supporting automation, workflow improvements, platform testing, and documentation for scalable accounts receivable operations.