IT Support Technician III

Responsibilities Lead troubleshooting and resolution of critical hardware and software issues. Mentor and train junior IT support technicians. Maintain and update IT inventory and asset management records. Ensure compliance with company IT policies and procedures. Assist in training end‑users on the proper use of IT systems and applications. Respond to helpdesk tickets and resolve moderate compute issues in a timely manner. Conference room support and maintenance. Qualifications Associate’s degree in a related field of study. 3+ years of relevant experience. Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 5 years of related experience is required. Higher level relevant degree may substitute for experience. Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem‑solving. Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front‑line questions on how to best utilize AI tools. Advanced understanding of computer hardware, software, and network troubleshooting. Strong leadership and communication skills. Customer/solution ownership, an overall drive for excellence. Team focused with the capacity for knowledge sharing. Strong written and verbal communication skills with end users. Drive to maintain current knowledge of industry trends and potential impact on the business. Demonstrate a customer care philosophy that ensures a high level of customer satisfaction. Ability to understand user and business needs and translate to technical solutions. In‑depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals. Comprehensive troubleshooting skills of industry standard hardware and software products/services. The ability to obtain and maintain a Secret U.S. Security Clearance is required. #J-18808-Ljbffr