Accounts Receivable Center Supervisor

Role Description

With direction from the AR Center Manager, this role supervises the Area AR Center’s staff to ensure comprehensive evaluation of credit risks, completeness of credit monitoring, and the effective follow up on and collections of delinquent accounts as well as ensuring disputes are resolved in a timely manner. The AR Center Supervisor may also supervise cash application, data entry and keying of adjustments as needed.

• Regularly supervises staff including responsibility for interviewing, hiring, training, mentoring, developing, scheduling, managing performance and other related issues.
• Reviews work performed to ensure all cash, credit, collections and other related procedures are being followed.
• Monitors cash, credit, collections, and data entry activity for compliance to set procedures and provides guidance and training as needed.
• Reviews daily, weekly and monthly reporting related to team member performance and cash application and acts when performance does not meet targets and objectives.
• Ensures that the staff follows standard operating procedures in a systematic manner.
• Works with Manager to develop benchmark reporting to track and report effectiveness of programs and performance of staff.
• Assesses the risk of offering credit to new and existing customers within granted authorization limits.
• Reviews the status of and actions taken on delinquent accounts for reasonability and effectiveness.
• Approves billing adjustments and credit limits in accordance with the levels of authority per Company policy.
• Serves as the primary resource for complex and/or escalated questions and discrepancies.
• Oversees the allocation of payments to open obligations on customer accounts.
• Assists in developing local processes, procedures and policies to ensure compliance with local and corporate policies.
• Identifies customer bankruptcies and files claims to protect the Company’s interest.
• Acts as a resource for other functions including accounting, billing, sales, customer service and operations.
• Performs other duties as assigned or apparent.

Qualifications

• A minimum of 4 years of credit and collections experience or closely related experience.
• At least 1 year of supervisory/management experience or experience acting in a lead capacity providing direction.
• A high school diploma or G.E.D.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).