Accounts Receivable Supervisor

Role Description

The Accounts Receivable Supervisor oversees the daily operations of the accounts receivable function, ensuring accurate and timely invoicing, collections, and cash applications. This role supervises the AR specialists, maintains strong customer relationships, and supports the organization’s cash flow objectives through effective credit and collections management. This is a player/coach role — in addition to leading the team, you will be expected to roll up your sleeves and perform hands-on AR duties alongside your direct report. The ideal candidate is equally comfortable managing people and processes as they are executing day-to-day invoicing, collections, and cash application tasks.

Work hours: 11:00 AM – 7:00 PM (US Pacific Time) / 2:00 AM - 10:00 AM (PHT)

Work set-up: Remote (with quarterly get together)

What you’ll do

• Team Leadership and Operations
  • Supervise, mentor, and evaluate a team of Accounts Receivable Specialists
  • Assign workloads, set performance goals, and conduct regular one-on-ones and performance reviews
  • Train new team members on AR processes, systems, and company policies
  • Serve as the primary escalation point for complex billing disputes and collection issues
• Billing and Collections
  • Oversee the accurate and timely generation of customer invoices
  • Monitor aging reports and drive collections activity to minimize days sales outstanding (DSO)
  • Manage delinquent accounts and coordinate with customers and internal stakeholders to resolve outstanding balances
  • Authorize write-offs and payment arrangements within approved thresholds
• Cash Application and Reconciliation
  • Ensure accurate and timely posting of customer payments
  • Review and approve account adjustments, credits, and refunds
  • Reconcile AR sub-ledger to the general ledger on a monthly basis
  • Support the month-end close process, including preparation of AR-related journal entries and reports
• Reporting and Analysis
  • Prepare and present weekly and monthly AR reports to management, including aging summaries, collection trends, and bad debt analysis
  • Track and report on key performance indicators (DSO, collection effectiveness index, bad debt rate)
  • Identify process improvement opportunities and implement best practices
• Cross-Functional Collaboration
  • Partner with Sales, Customer Service, and Operations to resolve billing discrepancies and improve the order-to-cash cycle
  • Liaise with external auditors and provide documentation during audits
  • Collaborate with IT and Finance leadership on system enhancements and ERP-related projects
  • Manage the AR mailbox and ensure customer requests are addressed on a professional and timely manner

Qualifications

• At least 5 years experience as a Billing Analyst or similar role
• Experience using Zuora Billing is an advantage
• Must have direct invoicing experience (generating, sending)
• Proven ability to handle high volume billing invoices
• Ability to prioritize competing priorities
• Proficiency in data entry
• Must have the desire to work in a fast-paced, and high-volume environment
• Strong verbal, written, and organizational skills
• Willing to work on US Pacific Time (graveyard)

Hiring Process

We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.

Our AI Expectations:

• While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort.
• The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.

Benefits

• At Penbrothers, we are obsessed with creating positive employee experiences.
• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.