Front Desk Agent

Wayfinder Waikiki Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community. At Wayfinder Waikiki, we provide unparalleled opportunities for career growth and development. Our team is dedicated to your success, both personally and professionally. You'll become part of a tight-knit community that supports you every step of the way. If you're ready for a fulfilling career in one of the most breathtaking places on Earth, your journey begins at Wayfinder Waikiki.

We are looking for a highly motivated individual to join our Front Desk team as a part-time or full-time Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent serves as a knowledgeable resource for information about the hotel, its amenities, and the local area. If you enjoy connecting with people from all over the world and creating meaningful experiences, we want to hear from you! This is a tremendous opportunity for a driven individual to grow a career in hospitality at a world-class property.

Essential functions:

• Perform daily front desk procedures, including check-ins, check-outs, reservations, and guest inquiries.
• Maintain a thorough working knowledge of the reservation system and front desk procedures.
• Address and resolve guest complaints promptly and professionally.
• Process guest payments according to established procedures and policies, including proper cash handling and credit card authorizations.
• Communicate efficiently with other hotel departments to support special requests, late check-outs, maintenance needs, and guest concerns.
• Assist with pre-registration and room blocking of reservations; prepare for group arrivals and departures.
• Provide the highest level of service to guests at all times.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Experience with OPERA hotel reservation software preferred.
• Ability to work flexible hours, including weekends, nights, and holidays.

Compensation: $27.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.