Mortgage Specialist

Job Description

Job Description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

DESCRIPTION

• Post-Closing File Management

• Ensure receipt of fully executed closing files from closing agents in a timely manner.
• Review completed packages for accuracy and completeness and facilitate correction when necessary.
• Deliver completed loan packages to lenders in accordance with required timelines.

• Issue Resolution & Coordination

• Obtain signatures on missing or additional documents from lenders, borrowers, and closing agents.
• Remedy post-closing issues or missing items through direct communication with closing agents and consumers.
• Monitor and respond to inquiries received via post-closing email inboxes.

• Compliance & Recording

• Understand and comply with regulatory requirements related to funding, recording, and company policies.
• Ensure timely and accurate submission of documents to appropriate counties for recording.
• Monitor incoming recordings and update ResWare to reflect completed tasks.

• Documentation & Systems

• Complete Owner’s and Loan Policies.
• Perform scanning, uploading, and image management as required.

• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 1–2 years of experience in a mortgage or title funding/closing environment preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficiency with computers in a Windows environment, including Microsoft Excel.
• Strong proofreading skills.
• Ability to work in a deadline-driven, fast-paced, high-volume environment.

Skills, Abilities, and Knowledge

• Strong attention to detail and organizational skills.
• Effective problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• Strong clerical and computer aptitude.
• Ability to work independently and collaboratively within a team environment.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Ability to lift and carry light items (up to 25 lbs.).

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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