Patient Services Coordinator-LPN, Home Health

Overview Become a part of our caring community. The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Responsibilities Manage schedules for all patients, including editing schedules for agents calling in sick, ensuring patients are reassigned timely, and updating agent unavailability in the worker console. Initiate infection control forms as needed and send the completed “Employee Infection Report” to HRD for upload in the worker console. Serve as backup during lunch hour and other busy times, receive calls from field staff, assist with weekly case conferences, and refer clinical questions to the Branch Director as necessary. Maintain the client hospitalization log, enter coordination notes, and send the electronic log to all office, field, and sales staff. Complete requested schedules as tasks appear on the action screen, ensuring skilled nurse/injection visits are scheduled unless an aide supervisory visit is scheduled concurrently. Schedule discharge visits, OASIS collections, or recert visits following case conferences. Schedule TIF OASIS collection visits and delete remaining schedule. Reschedule declined or missed visits when appropriate. Process reassigned and rescheduled visits. Ensure supervisory visits are scheduled. Run all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report. Prepare weekly Agent Schedules, perform initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval. Verify visit paper notes in the scheduling console as needed. Assist with internal transfer of patients between branch offices. If clinical, receive lab reports, assess for normality, fax a copy to the doctor, make a copy for the Case Manager, and route to the Medical Records Department. Initiate Employee/Patient Infection Reports as necessary. If clinical, may perform patient visits and/or participate in on-call rotation. Qualifications Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state in which you practice. At least 1 year of home health experience. Prior packet review or QI experience preferred. Coding certification preferred. Valid state driver’s license and automobile liability insurance. Must be currently licensed in the state of employment if applicable. Excellent communication skills, ability to interact with a diverse group of individuals, strong organizational skills, and ability to manage and prioritize multiple assignments. Compensation Scheduled Weekly Hours: 40 Pay Range: $48,900 - $66,200 per year. Benefits Medical, dental, and vision benefits. 401(k) retirement savings plan. Time off, including paid time off, company and personal holidays, paid parental and caregiver leave. Short-term and long-term disability. Life insurance. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr