Service Systems Specialist II

Job Title

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems. Performs point to point check out to verify that controls systems have been installed properly. Completes assigned system commissioning and performs device verification. Troubleshoots and resolves HVAC mechanical, electrical, and controls problems. Properly completes required project documentation. Responds to service calls. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Properly completes required project and service documentation.

Responsibilities

• Perform start up, checking, testing, system diagnostics and commissioning from system-level controllers to end devices for small to medium sized new or retrofit projects.
• Perform preventative and predictive maintenance service activities to ensure optimal performance of system.
• Provide emergency service and response to customer sites as dispatched.
• Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues as related to the BAS Control system operation.
• Load and update software on network controllers, field controllers, computers, and servers.
• Understand complex control systems including diagnosing and troubleshooting networking and integration.
• Write, create, load, test and commission programming software and graphics utilizing various programming languages and software.
• Perform and execute assigned work efficiently and professionally.
• Communicate with customer upon arrival and before leaving the work site. Regularly with customer to become familiar with operating problems. Keep customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work.
• Train the customer in control systems operations including obtaining customer training form, providing training certificates.
• Complete, compile and submit job documentation such as commissioning documentation, punch lists, etc. Mark up controls submittals to capture field changes and discrepancies for engineering to create As-Builts.
• Interface with service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner. Reports problems or changes to management immediately.
• Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment. May assist with job layouts
• Complete and submit timely electronic documentation including but not limited to time sheets, expense reports, and on-site documentation.
• Conduct extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.