Coach Assistant Manager, Site Innovation & Operations, NA Ecommerce

Primary Purpose: Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution. Responsibilities Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement. Act as first line of defense for site issues, triaging and delegating to appropriate partners. Define and manage issue severity levels, ensuring appropriate prioritization and response times. Track, document, and drive issues through to resolution, ensuring accountability across teams. Report on site diagnostics, NPS, and Medallia insights to inform decisions and improvements. Serve as primary liaison between Site Operations, Customer Care, VOC, and Digops teams. Align partners on priorities, incident response, and continuous improvement initiatives. Ensure clear, consistent communication of site updates, issues, and resolutions. Communicate roadmap updates, timelines, and dependencies to stakeholders. Manage setup and execution of validation calls with support and technical teams. Own creation of floorset documentation and Holiday Readiness decks. Support site releases, floorsets, and high traffic events to ensure operational readiness and stability. Qualifications Bachelor's degree with a minimum of 1+ years of professional experience in eCommerce or an equivalent combination of education and experience. Passion for eCommerce, with a pulse on the competitive landscape. Outstanding attention to detail and accuracy; a thirst for learning and success. Excellent communication skills and a team-oriented mindset. Ability to effectively interact with team members and cross-functional networks across all levels. Strong logical analysis and problem-solving skills. Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines. Strong Excel skills (e.g., knowledge of VLOOKUPs and pivot tables). Competencies for All Employees Courage – Provides direct, complete, and actionable feedback and faces challenges head‑on. Creativity – Generates unique ideas and connects unrelated concepts. Customer Focus – Meets expectations of internal and external customers and uses their feedback for improvement. Dealing with Ambiguity – Cope effectively with change and act without a complete picture. Drive for Results – Consistently exceeds goals and is bottom‑line oriented. Interpersonal Savvy – Builds rapport and manages high-tension situations with diplomacy. Learning on the Fly – Quickly learns new problems, experiments, and adapts to change. Equal Opportunity Statement Coach. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $65,000.00 - $70,000.00 Benefits Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits. #J-18808-Ljbffr