Dispatch Coordinator

Logistics Coordinator

At Fisher & Paykel, we create moments of delight together in the heart of the home. As a Logistics Coordinator, you'll play a critical role in ensuring products move efficiently through our supply chain while delivering an exceptional experience for our customers.

In this role, you'll coordinate inbound and outbound shipments, manage delivery schedules, monitor freight movements, and collaborate with carriers, warehouses, customer service teams, and sales partners to ensure products arrive on time and service expectations are met. You'll be a key contributor to optimizing freight costs, resolving transportation challenges, and maintaining seamless communication across the business.

Success in this role requires strong organizational skills, attention to detail, and the ability to balance multiple priorities in a fast-paced logistics environment.

Delivery Scheduling & Customer Service

• Coordinate and schedule outbound customer deliveries, inbound shipments, and inter-site transfers to meet customer requirements and requested delivery dates.
• Monitor shipment activity and proactively identify and resolve service or scheduling issues.
• Communicate delivery updates and service impacts to customers, carriers, and internal stakeholders.
• Ensure customer delivery requirements and service agreements are consistently met.
• Maintain accurate shipment and scheduling information within JD Edwards ERP.

Dispatch & Transportation Management

• Build and optimize shipment loads and transportation routes to maximize freight efficiency.
• Generate warehouse pick lists and dispatch documentation through JD Edwards.
• Coordinate with carriers and distribution centers to ensure timely shipment execution.
• Escalate transportation delays, service disruptions, and delivery risks to leadership when appropriate.
• Support daily invoicing and order processing activities to ensure shipment accuracy.

Reporting & Continuous Improvement

• Compile and maintain logistics performance metrics and dispatch reporting.
• Monitor carrier and warehouse performance against key service indicators.
• Identify opportunities to improve processes, reduce costs, and enhance customer service outcomes.
• Support the development and maintenance of standard operating procedures and logistics documentation.
• Act as a brand ambassador in all interactions with customers, carriers, and business partners.

Health, Safety & Compliance

• Follow all company health, safety, and environmental policies and procedures.
• Report hazards, near misses, incidents, and inventory-related safety concerns promptly.
• Participate in safety initiatives, training, and continuous improvement activities.
• Contribute to maintaining a safe and compliant workplace environment.

Qualifications

• 24 years of experience in logistics, transportation coordination, dispatch, or supply chain operations.
• Experience working with ERP systems, preferably JD Edwards or Oracle.
• Experience coordinating freight carriers, transportation schedules, and customer deliveries.
• Background in customer service within a logistics or distribution environment preferred.
• Strong organizational and prioritization abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of transportation routing, load planning, and freight management processes.
• Intermediate to advanced Microsoft Excel skills.
• Strong problem-solving and analytical capabilities.
• Ability to build effective relationships with internal and external stakeholders.

Our Benefits At a Glance In addition to providing competitive medical, dental vision, life, and disability insurance, we offer:

• 401K with company match
• Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees are offered generous time away. Hourly roles accrue 20 days of paid vacation starting year 1 and exempt roles are eligible for our TAYN policy. We also offer 12 company holidays per year.
• Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all primary caregivers 26 weeks' paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as four weeks of paid leave for partners to spend time with their growing families.
• Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.
• Exclusive Employee discounts on all F&P products
• Pet Perks
• Leadership and Career Development programs
• Role-specific Company Bonus

The base salary range for this position is $23.84 - $28.00/hr. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.