Human Resource Officer
US Government Jobs - Other Agencies
Human Resources Information Technology Help Desk SupervisorDirects user support and help desk operations for human resources information technology systems, including troubleshooting, escalation, service coverage, and resolution of user issues.Oversees development and delivery of system training, online help content, guides, videos, and other user resources, ensuring materials remain current and accessible.Analyzes help desk performance, customer satisfaction, service trends, and system issues to recommend service improvements, system enhancements, or corrective actions.Coordinates with information technology offices, system owners, program organizations, vendors, and customer agencies to resolve issues and support delivery of user services.Advises leadership on customer needs, user trends, program risks, system issues, and opportunities to improve products, services, and user support strategies.Supervises employees by assigning work, setting performance expectations, evaluating performance, coaching staff, addressing employee concerns, and supporting employee development.Oversees contractor work by defining requirements, establishing schedules and standards, monitoring performance, and determining whether work products are acceptable.
Vacancy posted 4 hours ago
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