Information Technology Help Desk Support

This is an excellent opportunity for a hard working individual to take on a dynamic role in a technologically diverse organization.

This position will deal with different aspects of technology, including Server, Network and Infrastructure troubleshooting, Voice and telephony troubleshooting, and all related components. The right candidate will interface with customers over the phone and directly, making customer service skills an important part of the troubleshooting tool set.

Qualifications:

• Experience with backup and restore products for server and desktop
• Microsoft Windows Server and Active Directory experience.
• Cloud computing and hosting services experience (Office 365, Google G-Suite, RMM tools)
• Basic local network connectivity troubleshooting experience (LAN / WiFi / Internet)
• Experience with virtualization troubleshooting and administration (Vmware / Hyper-V / Generic Hypervisors)
• Office 365 administration (mailbox creation, administration, and access configuration)
• Terminal server / remote access administration - remote user profiles, VPN assistance, remote printing
• Experienced desktop support (OS troubleshooting from basic break-fix to advanced disaster recovery of a non-booting systems) for Windows and MAC operating systems.
• Mobile devices support (iPhones, iPads, Tablets), and associated desktop management software
• At least 1 year experience in the IT support within a Managed Service Provider
• Organization skills to keep multiple tasks prioritized to ensure proper time management
• Outstanding phone and people skills
• Remote and on-site problem-resolution skills
• Strong Customer Service skills

Preferred Qualifications:

• College degree in technical, business, or equivalent industry experience
• Microsoft + Other Industry Certifications highly desired
• Industry certifications from hardware vendors such as Dell, IBM, HP, and Cisco.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off