Accounting & Billing Manager

Position Summary Under the minimal direction of the Chief Financial Officer (CFO), the Accounting and Billing Manager is responsible for planning, managing, and overseeing the activities of the Utility Billing division, the citywide cashiering function, and monitoring and analyzing revenue sources of the City. Additionally, this position is responsible for maintaining the records of the utility customers, which include: meter reading data or books, billing ledgers, payment posting, consumption history, sewer billing, reports, and meter test records and control journals in accordance with generally accepted accounting standards, and is required, at times, to perform a variety of related clerical tasks. Work involves contact with both internal and external customers, thus requiring good interpersonal skills and the ability to exercise discretion. Duties and Responsibilities Accounting Oversees, provides guidance, and is hands‑on involved in the accurate processing and recording of financial transactions, including interfacing financial transactions from various City systems such as utility billing, municipal court, building permits, planning and development, parks, police, library, etc., to the City’s accounting and financial management system. Monitors and reports on the City’s revenues and expenditures, responsible for the compilation of monthly, quarterly, and year‑end financial statements, preparation of general ledger account analyses, accounting treatment determinations, and maintaining the City’s financial records. Oversees and manages the City’s cash management program by monitoring cash balances in the City’s depository accounts and appropriately investing all idle cash balances, providing the necessary liquidity to meet both short‑term and long‑term cash flow requirements while providing competitive yields and ensuring compliance with the City’s Investment Policy and PFIA requirements; monitors and reports on the City’s investments. Responsible for maintaining accounting and financial reporting structure, including updating the chart of accounts; takes the lead to ensure transactions are recorded and accounted for correctly and in accordance with GASB standards. Provides leadership in the implementation of technology and administrative solutions to improve work processes. Responsible for improving and strengthening internal controls; interpreting and implementing GASB pronouncements and standards; and eliminating opportunities for audit findings. Make recommendations to and confer with the Chief Financial Officer in matters relating to fiscal and budgetary policies of the City; advise City departments on proper financial procedures. Assists as required for emergency/disaster management. Prepare regular and special reports for financial and investment information as scheduled or requested by other Departments. Serves as a backup for payroll processing and related functions, including assisting with payroll preparation, review, and processing as needed to ensure continuity of operations, accuracy, and compliance during absences, peak periods, or emergency situations. Perform other duties as assigned. Utility Billing Oversee daily operations, activities, and programs of the Utility Billing division, which includes: Supervising staff, coaching and providing feedback; ensuring staff are trained; ensuring that policies and procedures are followed. Maintaining the city’s utility billing system, including processing of new accounts, pro‑rating bills, importing meter readings, processing changes of ownership, preparing bills, and processing adjustments as required. Establishing schedules to ensure accurate meter readings and timely bill generation. Helping maintain and foster an environment that facilitates a helpful, effective, and professional philosophy of the City. Addressing customer inquiries, changeovers, and routine questions received by telephone calls, emails, written correspondence, and at the counter. Managing the ACH processing of accounts monthly. Monthly review of the City’s delinquent accounts for shut‑off notifications. Initiating and following up with work orders to correct issues with metering usage. Preparing daily cash deposits and balancing to the Utility Billing entry. Resolution of customer complaints, resolving payment and service issues. Coordinating the division’s activities with other City departments and divisions. Oversees and participates in the development of, monitors, and resolves issues in the Utility Billing division budget. Other Duties First responder when greeting visitors and answering phones at City Hall, and directing them to the proper offices. Oversee various customer service and administrative duties, such as receiving, sorting, and distributing incoming mail and inventorying, ordering, and stocking office supplies. Enter daily receipts in cash receipt software and prepare bank deposit. Maintain prompt and regular attendance. Minimum Qualifications An equivalent combination of education, experience, certifications, and training may be considered. Bachelor’s degree from an accredited college or university with major course work in accounting, finance, business administration, or a related field. Two (2) years of increasingly responsible accounting experience; governmental fund accounting experience preferred. One (1) year of administrative or lead supervisory responsibility preferred. Valid state driver’s license. Ability to work flexible hours, work during emergency conditions, and may require call back status (in cases of emergencies). #J-18808-Ljbffr Gfoat