Business Operations Specialist

Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for a Business Operations Specialist. The Business Operations Specialist will support across client-facing intake and administrative coverage, finance operations, and internal systems support.
This is an in-person role based in Sparks, MD.

• Robust benefits package including PTO, 401k, healthcare, dental, and vision.
• Salary range of $58-65k annually.
• Option for a hybrid work environment that supports work/life balance after the first three months.
• Opportunities for continued growth, learning, and creativity.

• Provide phone coverage reinforcement and client intake support.
• Support accurate triage of inbound requests and ensure complete, clearly documented service tickets are created to support smooth resolution by the appropriate teams.
• Learn and provide backup coverage for essential AR/AP workflows to support continuity during absences and prevent leadership bottlenecks.
• Support vendor management workflows, including maintaining vendor records, invoice routing support, and documentation cleanliness.
• Support ongoing knowledge management efforts by maintaining internal templates, SOPs, and process resources.
• Support internal documentation upkeep tied to HR and employee enablement resources like handbook updates, internal process resources, and IT Lab content upkeep.
• Provide operational support within Rippling (HR Information System)

• 4 years of experience in business operations, administrative operations, client coordination, or support roles requiring high accuracy, ownership, and cross-functional backup responsibility.

• Prior experience supporting finance-adjacent workflows such as vendor management, accounts payable support, bill pay coordination, expense management, or invoice processing.
• Demonstrated ability to create and maintain clear process documentation, templates, and SOPs.
• Comfort with phone-based client and vendor communication and fast-paced intake workflows.
• Experience working in a Managed Service Provider (MSP) or IT services environment, or another high-volume, ticket-based service environment preferred.
• Familiarity with PSA tools like HaloPSA, and Rippling or similar HRIS, preferred.