Desktop Engineer
AceStack LLC
Desktop EngineerLocation: Dearborn, MI FTEInstall / upgrade windows 11 on Laptops and Desktops.Troubleshoot and fix all OS issues.Troubleshoot and fix all Laptop and Desktop hardware issues.Install and configure hardware and softwareRespond to tickets in accordance with SLA guidelinesRecord, track, and document the help desk request problem solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersAssist in AV setups as needed for meetingsAssist new hire training for basic IT needs.Set up new workstations for users (deploying equipment, checking over account setups).Heavy use of Windows and Mac OS devicesAbility to work in Active DirectoryCreate documentation for staff for training purposesResolve Tier 1 support ticketsAble to troubleshoot Microsoft Products (excel, word, powerpoint, etc)Familiar with Microsoft Admin center is a plusExcellent Customer Service soft skillsFamiliar with basic deployment, networking, security, and enterprise computer concepts.
Vacancy posted 5 days ago
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