Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a busy manufacturing operation in West Chicago, Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys handling customer requests, coordinating order activity, and working closely with internal teams to keep service levels high. The person in this role will serve as a key point of contact for customers, sales partners, and branch locations while helping ensure accurate order processing and timely follow-through.

Responsibilities:
• Manage incoming customer, branch, and sales representative orders, ensuring details are entered accurately and shared with the appropriate production team members.
• Update order records by processing changes, cancellations, and daily back order activity based on shipping information received.
• Coordinate with laboratory staff to confirm product specifications and support accurate formula selection when questions arise.
• Communicate revisions to existing orders with relevant internal departments and sales contacts so all parties remain aligned.
• Maintain item records and customer account notes, keeping profiles current and organized for ongoing service needs.
• Support production operations by preparing batch tickets and assisting with requests tied to order fulfillment.
• Receive customer tote return requests and route the information to shipping and production teams for scheduling and follow-up.
• Process weekly spot color billing, handle branch paperwork, and organize records for invoices, credits, and transfers.
• Monitor shipment activity before release to the shipping department and assist with purchase order routing, ship-to updates, and hold release requests as needed.• At least 2 years of experience in customer service, order entry, or a related support role.
• Background in handling inbound customer communication, including phone-based service in a fast-paced environment.
• Ability to manage order changes, cancellations, and account updates with strong attention to detail.
• Comfortable working across multiple departments to resolve issues and keep information accurate.
• Experience maintaining organized files, records, and customer account documentation.
• Strong verbal and written communication skills when working with customers, sales teams, and internal staff.
• Proficiency with basic computer systems and data entry tasks required to support daily operations.