Member Engagement Advisor (MEA)

Job Description

Job Description

Description:

This role is designed for a self-motivated professional who thrives on field-based interaction and ensuring high standards of care and compliance for our members. As a Member Engagement Advisor , you will serve as the primary face-to-face link between our organization and our members, ensuring that plans of care are followed and documentation is pristine.

Position Overview

• Schedule: Full Time: Monday – Friday, 8:00 AM – 4:00 PM
• Reporting To: Satellite Office Administrator and Member Engagement Administrator

Key Responsibilities

To ensure the highest quality of care and regulatory compliance, the Member Engagement Advisor is responsible for the following:

• Member Visitation & Oversight
  • Conduct monthly supervisory visits for all Delegated members to ensure plan adherence.
  • Perform quarterly face-to-face visits for Directed members to ensure plan adherence.
• Administrative Documentation
  • Facilitate the review and obtaining of required signatures on all relevant member paperwork.
  • Ensure all documentation is submitted accurately and within established deadlines.
• Communication
  • Act as a liaison between the member and the Satellite or Corporate Office.
  • Promptly report any changes in member status, health, or environment to the Office Administrator and Member Engagement Administrator.

Qualifications & Requirements

• Professionalism: Strong interpersonal skills with the ability to engage diverse populations.
• Organization: Exceptional time management skills to handle a flexible, field-based schedule.
• Reliability: Must have dependable transportation to travel to various member locations.
• Autonomy: Ability to work independently with minimal daily supervision while meeting all compliance benchmarks.
• Technical Skills: Proficiency in basic digital documentation and electronic signature platforms.

Physical Demands & Work Environment

• This position requires frequent travel to private residences.
• Work is performed during standard business hours; no weekend or evening hours are required or permitted.