Regional Operations Specialist

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners! Bedrock Property Management Purpose and Core Values: The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Our Core Values: Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’ By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity. Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency. POSITION SUMMARY: Bedrock Property Management is seeking a highly adaptable and results-driven Regional Operations Specialist to support operational performance across a portfolio of communities. This role serves as a flexible field resource, providing hands-on support for occupancy growth, leasing execution, affordable housing compliance activities, staffing transitions, onboarding initiatives, and special projects. The Regional Operations Specialist partners closely with Regional Managers and onsite teams to improve occupancy, strengthen resident experience, support compliance efforts, and drive overall operational excellence. This position is ideal for an individual who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping communities succeed. KNOWLEDGE/SKILLS/ABILITIES: Strong understanding of multifamily housing operations, leasing, occupancy management, and resident relations Knowledge of affordable housing programs including LIHTC, HUD, HOME, Section 8, and layered financing programs preferred Ability to support and complete recertifications while maintaining compliance standards Strong customer service, communication, and interpersonal skills Excellent organizational skills with the ability to manage multiple priorities simultaneously Ability to analyze operational performance and identify opportunities for improvement Strong attention to detail and ability to maintain confidential information Ability to work independently while collaborating effectively with Regional Managers and onsite teams Ability to adapt quickly to changing priorities, staffing needs, and business demands Proficiency in property management software and Microsoft Office Suite Ability to maintain a flexible schedule, including occasional evenings and weekends as business needs require Ability and willingness to travel extensively ESSENTIAL JOB FUNCTIONS: Occupancy, Leasing & Sales Performance Support occupancy growth initiatives across assigned communities Execute leasing strategies including traffic management, prospect tours, follow-up activities, outreach efforts, and lease closing Assist with lease-up execution and occupancy stabilization efforts Analyze leasing performance, conversion trends, and identify opportunities for improvement Partner with Marketing and Operations teams to increase qualified traffic and leasing activity Coach onsite teams on sales processes, lead management, prospect follow-up, and leasing best practices Support implementation of pricing strategies and occupancy action plans Assist with resident retention initiatives and renewal execution Affordable Housing & Compliance Support Support affordable housing programs including LIHTC, HUD, HOME, Section 8, and layered financing programs Assist with recertifications including resident outreach, document collection, file preparation, follow-up, and submission readiness Partner with Compliance teams to reduce delinquent recertifications and resolve file deficiencies Support audit preparation and corrective action efforts Monitor compliance deadlines and proactively escalates potential risks Assist with move-in qualification reviews and occupancy compliance requirements Maintain accurate resident documentation and confidentiality standards Operational Site Support Deploy to communities requiring interim support due to staffing vacancies, transitions, onboarding activities, performance concerns, or special projects Assist with onboarding and training of onsite team members Support execution of company initiatives and operational standards Assist with resident communication and customer experience initiatives Conduct site reviews and identify opportunities for operational improvement Provide coverage for critical site functions during temporary staffing shortages Support cross-functional teams to drive timely execution of business priorities Reporting & Communication Maintain regular communication with Regional Managers regarding site conditions, progress, priorities, and operational barriers Provide updates on occupancy performance, leasing activity, recertification progress, and site initiatives Track key performance indicators and assist with execution of improvement plans Document action items and follow through to completion Performs all other duties as assigned. SPECIFIC EDUCATION OR EXPERIENCE: Required: Minimum one (1) year of multifamily housing experience Experience in leasing, occupancy management, resident services, property operations, or affordable housing Strong customer service, communication, and organizational skills Proficiency in Microsoft Office Suite and property management software Valid driver's license and reliable transportation Preferred: Two (2) or more years of multifamily housing experience Affordable housing experience including LIHTC, HUD, HOME, Section 8, or layered financing programs Experience supporting or completing recertifications Previous experience supporting multiple communities or serving in a regional, floating, or interim support role Proven success driving occupancy growth, leasing performance, or operational improvement initiatives Experience supporting lease-ups, stabilization efforts, onboarding, or turnaround projects PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently sit, stand and walk. Regularly required to talk or hear. Frequently required to use hands or fingers to handle or feel objects, tools or controls. Occasionally required to climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. TRAVEL REQUIREMENTS: Frequent travel required based on business needs, up to 75-100% of the time Overnight and multi-day travel assignments may be required Valid driver's license and reliable transportation required Mileage and approved business expenses will be reimbursed in accordance with company policy Schedule flexibility is required to support operational and community needs The Bedrock Experience We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for. Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr