Service Operations Manager

Are you looking for an exciting new career challenge? We are looking to hire a Service Operations Manager (Data Center) for a global leader in oil‑free chillers. For this role, we are looking for candidates based in the East Coast, ideally Virginia. Role responsibilities: The Service Operations Manager – Data Center is responsible for leading and optimizing service operations across the AMER region in support of mission‑critical data center environments. You will: Lead regional service operations supporting the company’s chiller systems in data center environments across AMER Oversee execution of preventive maintenance, start-ups, commissioning support, warranty, and emergency service activities Ensure high-quality service delivery while maintaining safety, efficiency, and customer satisfaction Lead, mentor, and coordinate field technicians specialized in data center cooling Act as the primary escalation point for critical service incidents Coordinate rapid response and recovery during system failures Ensure clear communication with customers and internal stakeholders Lead root cause analysis (RCA) and corrective action implementation Optimize technician scheduling, utilization, and resource allocation Improve response times and operational efficiency Ensure coverage for mission‑critical environments Identify service revenue opportunities through field insights Track KPIs such as response times, PMA completion, and system uptime What we are looking for: We are looking for someone with 5–10 years of experience in HVAC or critical cooling service operations and experience in mission‑critical environments (data centers, healthcare, industrial). You should have: Proven experience leading field service teams and improving performance Experience managing service profitability and operational efficiency Degree in Mechanical Engineering, HVAC, or related technical field preferred Strong knowledge of chiller systems and HVAC service operations Understanding of maintenance programs, commissioning, and lifecycle services Ability to analyze operational data and drive improvements Operational leadership Escalation management in mission‑critical environments Customer focus and relationship management What’s in it for you? Competitive compensation Health and dental benefits from day one Retirement savings plan with employer contribution (RRSP or 401(k), depending on location) A collaborative global environment with strong growth opportunities #J-18808-Ljbffr CrimsonXT